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IBM support offerings – flexibility for your subscription & support investment (Americas)

  • 1.  IBM support offerings – flexibility for your subscription & support investment (Americas)

    Posted Wed January 10, 2024 03:32 PM
    Edited by Wendy Moore Thu February 22, 2024 02:17 PM

    Summary

    IBM realizes that customers may require additional time to migrate their solutions to current product versions and, in some cases, want a higher level of support and services than base support offers. To meet these needs, IBM has rolled out new standard support offerings. 

    Join our expert-led webinar to learn about the available options and the support that IBM provides for your technology, giving you the flexibility to choose the model that corresponds to your ever-evolving business needs. 

    Whether you are running a solution with IBM Cloud services, on-premises software, systems, appliances, hybrid environments, or non-IBM products, IBM Support is enterprise-ready and flexible, available globally, 24/7, ensuring your cognitive businesses operate smoothly.

    Reach your strategic goals faster with tailor-made support in the digital era:

    • IBM Extended Support provides additional years to your support coverage when your distributed software reaches end-of-support
    • IBM Sustained Support provides additional years to your support coverage when your distributed software reaches end-of-support for the last version
    • IBM Advanced Support provides prioritized case handling and shorter response time objectives beyond that provided with the standard Subscription & Support

    Please join us in this on-demand webinar. Please share any questions by clicking on the Reply button. If you have not done so already, register to watch here.



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    Wendy Moore
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  • 2.  RE: IBM support offerings – flexibility for your subscription & support investment (Americas)

    Posted Thu February 22, 2024 02:19 PM

    Hi everyone,

    You can watch the on-demand recording here and download the slides here.

    Please share your questions below.



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    Wendy Moore
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  • 3.  RE: IBM support offerings – flexibility for your subscription & support investment (Americas)

    Posted Fri February 23, 2024 08:11 AM

    Currently we have Maximo 7.6.1.3 and have been told that there would be no security patches beyond 30 September 2025. Is this correct? 



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    Paddy Douglas
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  • 4.  RE: IBM support offerings – flexibility for your subscription & support investment (Americas)

    Posted Mon February 26, 2024 05:57 AM

    Please start a new thread when creating a new topic.  I am not sure which Maximo product you have, but checking the Lifecycle page for Maximo products it is September 2025 for several products.  There may be an option for extended support, but please contact your IBM contact for more information.

    Brian



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    Brian S Paskin
    Sr. Technology Engineer
    IBM Cloud Engineering
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