Rational Heritage

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  • 1.  ClearCase hangs after upgrading to 9.0.2.3 (from 9.0.1.2) Clients Win 10 (Sec host baseline v10.5.0 version 21H1)

    Posted Tue September 14, 2021 08:40 PM

    Server windows 2012 R2 ClearCase and ClearQuest version 9.0.1.2 - been running good for years ( we are preparing clients for a new win 2019 server in a few months)

    Clients Win 10 (Sec host baseline v10.5.0 version 21H1)

    Clients having the issues are at 9.0.2.3 (just upgraded from 9.0.1.2 last week)

    - UCM integration

    - - I believe the problem is with ClearCase side not with the CC/CQ integration

    - Multisited vobs - I believe Multisite has nothing to do with the issue It is a one-way sync to this network.

    Problem statement

    User checkouts 10 files or Adds new files (a few at a time add to source control)

    ClearCase hangs. You cannot kill the task manager or open another ccexployer it just hangs. it never shows the check mark reference you have to reboot the PC

    If I go to ClearQuest, I can see the UCM files with the checkout reference.

    If I look at the files on the server in the same view in 9.0.1.2 , I can see the checked reference. On the server, I can go to the view find checkouts, undo the checkouts but it does not unfreeze the original client from hanging. This behavior is very repeatable.

    The event log says "ccexployer version stopped interacting with windows and was closed security manager for more information" but I do not see any information. All logs on the server are clean with no clues.

    I wonder if Win 10 clients full client install with Sec host baseline v10.5.0 version 21H1 have been tested with 9.0.2.3?

    I even tried disconnecting all triggers to see if that was an issue - no different.


    #RationalClearCase
    #Support
    #SupportMigration


  • 2.  RE: ClearCase hangs after upgrading to 9.0.2.3 (from 9.0.1.2) Clients Win 10 (Sec host baseline v10.5.0 version 21H1)

    Posted Tue September 14, 2021 09:05 PM

    Hi,

    The latest supported version of Windows 10 is 20H2

    https://www.ibm.com/software/reports/compatibility/clarity-reports/report/html/softwareReqsForProduct?deliverableId=59F9A1F0D90811EBAA175CFD3E629A2A&osPlatforms=AIX|HP|Linux|Mac%20OS|Solaris|Windows&duComponentIds=D006|D001|D003|D007|D002|D005|D004|S011|S009|S010|S008&mandatoryCapIds=30|13|42|40&optionalCapIds=66|5|1|24|131|13|132|182|19|137|186|4

    Can you test again with this version of OS?


    #Support
    #SupportMigration
    #RationalClearCase


  • 3.  RE: ClearCase hangs after upgrading to 9.0.2.3 (from 9.0.1.2) Clients Win 10 (Sec host baseline v10.5.0 version 21H1)

    Posted Tue September 14, 2021 09:48 PM

    I get your point but I had 9.0.1.2 on the environment and it was working with the same 21H1

    It seems like one file works it is multiple files have issues.


    #SupportMigration
    #Support
    #RationalClearCase