Human+AI experience built to offer higher performance than today’s human-only sales experience: Intelligent Customer Experience platform for consultative commerce offers Gen AI bot with early escalations to video chats with a real human sales team. AI-driven algorithms maximize face-time between video associates and serious customers in real-time, creating highest possible returns on human video time.

Uptok’s Gen AI Customer Experience (CX) platform engages with potential customers through an AI chatbot. The platform manages initial interactions and drives AI-based conversations. WatsonX Assistant will encrypt and protect user information, with watsonx.ai sentiment analysis models detecting key conditions, such as low confidence in its response, high-friction sentiment, or the presence of a high-value sales opportunity, then escalate conversation to live video chat. watsonx Discovery will provide call-summaries to agent for a smooth transition, and recommendations to improve satisfaction. After live video chat, agent can transfer call back to AI chatbot for sales-closing activities.

#GenerativeAI
#WatsonAssistant
#WatsonDiscovery
#WatsonOrchestrate
#watsonxorchestrate
#watsonx.governance