Join this online user group to communicate across Security product users and IBM experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.
Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues.
MaaS360|HelpDesk|Helpdesk Operator
This badge is available is for IBM clients, IBM employees or IBM Business Partner Employees.
Successful completion of 6 courses on the IBM Security Learning Academy including:
MaaS360 Overview;
Information Resources;
IBM MaaS360 Overview for Help Desk Administrators using IOS devices (Lab);
IBM MaaS360 Overview for Help Desk Administrators using Android devices (Lab);
MaaS360 Mobile Device Management (MDM) Tasks; and MaaS360 Troubleshooting.
and MaaS360 Troubleshooting.
Receive a score of 80% or higher on the IBM MaaS360 Help Desk Role Assessment.