Overview

This use case shows you how to invoke Integration Server services from AgileApps. You can link these Integration Server services to AgileApps objects using business rules. AgileApps invokes these configured Integration Server services on the execution of these business rules.

Actors

Any user who has the Manage Company Capabilities administrative permission can perform the required configurations to invoke the Integration Server services using business rules. For more information on permissions, see Administrative Permissions.

Before you begin

Ensure to configure the Integration Server username and password in Integration Server Configuration Settings. For more information about IS Configuration, see Integration Server Configuration.

Invoking the Integration Server services

To invoke the Integration Server services using business rules, perform the following actions:

1. Navigate to  > Customization > Objects.

2. Select an object.

3. On the Object page, select Business Rules.

4. Under Event Rules, click New Rule. The following object events support invoking of Integration Server services through business rules:

• Created
• Updated
• Deleted
• Closed
• Reopened
• Owner Changed

5. Provide the details for the Basic Information section. For more information about setting these parameters, see Event Rules.

6. Set the Execution Criteria.

7. In the Actions to Perform section, select Invoke IS Service from the drop-down list. The application lists all the Integration Server packages available for this action.

8. Select any Integration Server package. The application lists all the services that are part of the selected Integration Server package in a folder structure.

9. Select an Integration Server service from the drop-down list.

10. Provide the details for Service Input Map and Service Output Map. This is an optional step as there can be services that do not require any input or do not produce an output.

11. After you select an Integration Server service, click Service Input Map. In the Data Mapper window, the Document Model lists the set of inputs required for the selected Integration Server service. Also, the Object Model includes the fields for the selected AgileApps object. For more information, see AgileApps and Integration Server field mapping table.

Perform the mapping of AgileApps object fields to the fields of the Integration Server service. The following table provides details on AgileApps to Integration Server (Outgoing Map) field mapping:

Table 1 - AgileApps to Integration Server (Outgoing Map)

AgileApps Data Type	Matching Integration Server Data Type
String	String
Boolean	Object of Boolean Wrapper Type
Double	Object of Double Wrapper Type
java.util.date	Object of Date Wrapper Type
Integer	Object of Integer/Long Wrapper Type

12. After you finish mapping for the Service Input Map, click Service Output Map. In the Data Mapper window, the Document Model lists the result from the executed IS service. Also, the Object Model includes the AgileApps object fields to which you must map the result from the executed IS service. Perform the mapping of the result from the Integration Server service to the AgileApps object fields using the Service Output Map. When the business rule invokes the Integration Server service, this mapping updates the results to the mapped object or case record fields. The following table provides details on Integration Server to AgileApps (Incoming Map) field mapping:

Table 2- Integration Server to AgileApps (Incoming Map)

Integration Server Data Type	Matching AgileApps Data Type	Comment
String	String
String List	No Matching Type
String Table	No Matching Type
Doc	No Matching Type	Document to Document mapping is not available. However, you can map the internal field of document to AgileApps fields. Refer to Table 1.
Doc List	No Matching Type
Doc Ref	No Matching Type	Document Ref to Document Ref mapping is not available. However, you can map the internal field of a document to AgileApps fields. Refer to table 1.
Doc Ref List	No Matching Type
Obj	No Matching Type	Object to Object mapping is not available. However, you can map the object with valid wrapper type to AgileApps fields. Refer to the earlier tables.
Obj List	No Matching Type
Obj Wrapper Types
Boolean	Boolean
Byte	Integer
Character	String
Double	Double
Float	Double
Integer	Integer
Long	No Matching Type
Short	Integer
java.util.date	java.util.date
XOPObject	No Matching Type
ByteArray	No Matching Type

13. Click Save. In the runtime, the application executes the configured business rules for the respective object event.

Considerations

• Ensure that you do not configure the Service Output Map for the Update object event. If you do, this leads to a recursive action and results in an error when a business rule is executed.

Limitations

Following limitations exist in the Data Mapper UI component:

• The Set Map feature does not support StringTable, ByteArray and XOPObject, Date, and List types.
• Application does not currently support Field Type icons for Character, Date and byte data types.
• For Date field type, the application supports only the date part in the Calendar option.
• The application incorrectly treats the Numeric/Integer fields as double after a certain value limit.

AgileApps and Integration Server Field Mapping Table

The following table provides the list of supported AgileApps fields for communicating with the Integration Server fields.

Table 3 - AgileApps to Integration Server Field Mapping Table

AgileApps Field Type	AgileApps Field Data Type	Integration Server Field Data Type	Is Supported?	Comment
Auto Number	String	String	Yes
Checkbox	Boolean	Object of Boolean Wrapper Type	Yes
Currency	Double	Object of Double Wrapper Type	Yes
Date		Object of Date Wrapper Type	No
Date Time	java.util.date	Object of Date Wrapper Type	Yes
Dependent Picklist (Enumeration Type)	String	String	Yes	Works based on Index value instead of display value. AgileApps passes the index value of the selection and expects the same from IS.
Email Address	String	String	Yes
External Lookup	String	String	No
File Field	String	String	No
Formula	String	String	Yes	You cannot update this field as it is an auto-populated field as per the formula condition.
Geolocation	String	String	Yes
Global Picklist (Enumeration Type)	String	String	Yes
Image Field	String	String	No
Lookup	Integer	Object of Integer/Long Wrapper Type	No
Multi Object Lookup	String	String	No
Multi Select Picklist (Enumeration Type)	String	String	Yes
Multi Value Lookup			No
Multiple Check Boxes (Enumeration Type)	String	String	Yes
Number	Integer	Object of Integer/Long Wrapper Type	Yes
Number	Integer	Object of Integer/Long Wrapper Type	Yes
Number with Decimal	Double	Object of Double Wrapper Type	Yes
Percentage	Double	Object of Double Wrapper Type	Yes
Phone/Fax	String	String	Yes
Picklist (Enumeration Type)	String	String	Yes
Radio Button (Enumeration Type)	String	String	Yes
Rich Text Area	String	String	Yes
Rollup Summary	Integer	Object of Integer/Long Wrapper Type	No
Text Field	String	String	Yes
Text Area	String	String	Yes
Time		Object of Date Wrapper Type	No
URL	String	String	Yes