IBM Cloudability

Cloudability

A place for Cloudability product users to learn, connect, share and grow together.

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(FAQ) Frequently Asked Questions 

Fri April 21, 2023 09:35 PM

Here are answers to some frequently asked questions.  If you don't find an answer here,  just post your question to the community. Someone will get back to you with answer!

1. How do I add users to CFP? I seem to be the only one who can access it.

Most likely it is because you are a Cloudability Admin and your other users are not.  See here for more information.

2. I don't see my question here.  How do I get answers to a different question?

Simply post your question to the community.   We (the Product Team) is actively monitoring this community and will do our best to reply quickly with an answer.  Posting your question to the community also helps others as answers can be viewed by all in the community. Answers can come from anyone in the community and active participation is encouraged.  When multiple answers are provided, we will try to mark the one that is the Best Answer.

3. How do I provide feedback about the product?

There are 3 ways: 

  • Use the "Beta Feedback" button in the product to send us a quick note on whatever it is you are doing and how you're feelign about it.  This is quick way to get anonymous feedback directly to the product team.

  • Post your feedback here in the community using a Discussion thread.  This is a good way to share your feedback with other Beta customers so that they can also weigh in with their thoughts as well.  

  • Submit an Enhancement Idea.  This is the best way to provide us with feedback on specific things or features that you feel are missing from the product.  Enhancement ideas also allow others to comment on your suggestions and vote for the ideas they also want.

4. What if I encounter an error or the product stops working correctly?

Simply open a support ticket.  In the footer area of the Community Overview page, you will find a set of Support links.  Click the "Submit a Ticket" button.



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