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2472 - Better Business Automation: The BBB's AI and Automation Journey and Roadmap 

21 days ago

Founded in 1912, the Better Business Bureau (BBB) has been providing a trusted network of consumers and companies to ensure ethical and exceptional service. Recently, a modernization initiative was launched to modernize the organization to make sure they can continue to provide incredible value to their customers. In this presentation and live demo, discover how the BBB started this journey, where they are now, and the exciting plans they have for the very near future using AI and automation technologies from IBM.
Activity Type: Technology Breakout
Tech Tracks: AI Software, Business Automation Software
Session Topic: AI Assistants, Decisions, Workflow
Industry: Distribution & Services
Technical Level: Introductory Level

, Principal - Global IBM Business Automation Technical Sales Leader, IBM

, Managing Partner, Salient Process, Inc.

, Chief Innovation Officer, Better Business Bureau

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