In this session, Global Payments team will share their POC experience for one of their GenAI use cases with IBM watsonx platform. This POC focuses on developing a conversational AI chatbot for support desks using IBM watsonx Assistant and integration with generative AI models. The chatbot will utilize natural language processing (NLP) capabilities to understand user inquiries and provide informative responses or efficiently route complex issues to human agents. You'll hear the details on the use cases, findings, and lessons and learns.
Reema Singh, Director, Applications System Development- AI Enablement and Governance, Global Payments
Lovell Saunders, Senior Director, Technology Business Partner and VM Gen AI Solutions, Global Payments
Liya Ma Ma, Account Technical Leader, IBM