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Synergy Server Not Running after Server Upgrade to Windows 2012

  • 1.  Synergy Server Not Running after Server Upgrade to Windows 2012

    Posted Wed April 06, 2022 05:44 PM

    I am trying to get an old Change Synergy Server running.

    I was previously running OK on Windows Server 2008

    Now after upgrading the server to Windows 2012 it is not running

    The following services were all previously running OK before upgrade

    ccm7.2.1_ess

    ccm7.2.1_helpsrv

    ccm7.2.1_objreg

    ccm7.2.1_router

    ccm7.2.1_server

    Informix IDS – Online

    Rational Directory Administrator 6.0.0.2

    Rational Directory Service 5.1.1

    after upgrade the 'Informix IDS – Online' service is not running

    There is an error in the application event log whenever the server is rebooted

    >> The Informix IDS - OnLine service hung on starting.

    The passwords for the local admin user accounts ccm_root, informix and tdsadmin are all correct and matching the account passwords from the time of installation

    The Informix online.log has many errors such as

    06:59:03 Warning: ONCONFIG dump directory (DUMPDIR) 'd:\ibm\rational\synergy\724af8~1.1\informix\tmp' has insecure permissions

    But there are no folders in 'd:\ibm\rational\synergy' other than the 7.2.1 folder which holds the installation

    Disk has 8 GB free

    typical error messages for 1 day are

    Tue Mar 29 20:13:24 2022

    20:13:24 Warning: ONCONFIG dump directory (DUMPDIR) 'd:\ibm\rational\synergy\724af8~1.1\informix\tmp' has insecure permissions

    20:13:24 Booting Language <c> from module <>

    20:13:24 Loading Module <CNULL>

    20:13:24 Booting Language <builtin> from module <>

    20:13:24 Loading Module <BUILTINNULL>

    20:13:24 Could not disable priority aging: errno = 0

    20:13:25 Could not disable priority aging: errno = 0

    20:13:30 DR: DRAUTO is 0 (Off)

    20:13:30 DR: ENCRYPT_HDR is 0 (HDR encryption Disabled)

    20:13:30 IBM Informix Dynamic Server Version 11.50.TC6W2 Software Serial Number AAA#B000000

    20:13:31 Performance Advisory: The current size of the physical log buffer is smaller than recommended.

    20:13:31 Results: Transaction performance might not be optimal.

    20:13:31 Action: For better performance, increase the physical log buffer size to 128.

    20:13:31 IBM Informix Dynamic Server Initialized -- Shared Memory Initialized.

    20:13:31 Started 1 B-tree scanners.

    20:13:31 B-tree scanner threshold set at 5000.

    20:13:31 B-tree scanner range scan size set to -1.

    20:13:31 B-tree scanner ALICE mode set to 6.

    20:13:31 B-tree scanner index compression level set to med.

    20:13:31 Physical Recovery Started at Page (1:9225).

    20:13:31 Physical Recovery Complete: 0 Pages Examined, 0 Pages Restored.

    20:13:31 Logical Recovery Started.

    20:13:31 10 recovery worker threads will be started.

    20:13:32 Logical Recovery has reached the transaction cleanup phase.

    20:13:32 Logical Recovery Complete.

    0 Committed, 0 Rolled Back, 0 Open, 0 Bad Locks

    20:13:33 Onconfig parameter STORAGE_FULL_ALARM modified from 0 to 3.

    20:13:33 Dataskip is now OFF for all dbspaces

    06:59:03 IBM Informix Dynamic Server Started.

    06:59:03 Could not disable priority aging: errno = 0


    #SupportMigration
    #Support
    #RationalSynergy


  • 2.  RE: Synergy Server Not Running after Server Upgrade to Windows 2012

    Posted Thu April 07, 2022 04:06 PM

    These entries appear in the online.log file if an attempt is made to start the 'Informix IDS – Online' service

    01:10:32 Onconfig parameter STORAGE_FULL_ALARM modified from 0 to 3.

    01:10:32 Dataskip is now OFF for all dbspaces

    The .\informix\etc\ONCONFIG file contains the following info on STORAGE_FULL_ALARM

    ##################################################################

    # Alarm Program Configuration Parameters

    ###################################################################

    # STORAGE_FULL_ALARM - <time interval in seconds>,<alarm severity>

    # specifies in what interval:

    # - a message will be printed to the online.log file

    # - an alarm will be raised

    # when

    # - a dbspace becomes full

    # (ISAM error -131)

    # - a partition runs out of pages or extents

    # (ISAM error -136)

    # time interval = 0 : OFF

    # severity = 0 : no alarm, only message

    ###################################################################

    Seems like maybe the database is full and no longer has enough allocated space

    I found some resources on increasing Informix databse space

    https://www.ibm.com/docs/en/informix-servers/12.10?topic=space-allocate-disk

    https://www.ibm.com/docs/en/informix-servers/12.10?topic=space-allocating-ntfs-file-windows

    https://www.ibm.com/docs/en/informix-servers/12.10?topic=space-allocating-raw-disk-windows

    https://informix.hcldoc.com/14.10/help/index.jsp?topic=%2Fcom.ibm.admin.doc%2Fids_admin_0546.htm

    If anybody has a suggestion on how to increase informix DB space in a Change-Synergy context please let me know


    #SupportMigration
    #RationalSynergy
    #Support


  • 3.  RE: Synergy Server Not Running after Server Upgrade to Windows 2012

    Posted Fri April 08, 2022 04:43 PM

    If anybody else finds this I have been advised that Synergy version 7.2.1 is known not to run on Windows Server 2012 and that is the issue that would cause these symptoms

    It only runs up to Windows Server 2008


    #RationalSynergy
    #Support
    #SupportMigration