Data Protection Software

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  • 1.  Spectrum Protect server install fails on Ubuntu, libstdc++6 version

    Posted Tue April 18, 2023 05:32 PM

    Hi,

    I am trying to install Spectrum Protect server 8.1.18.20230301_1734 on Ubuntu linux version 22.04.2 LTS. Using ./install.sh -c gives the errors

    * [ERROR] IBM Spectrum Protect server 8.1.18.20230301_1734 contains validation errors.
         1. ERROR: libstdc++6:amd64 is at version 6.0.30 but must be at version 6.0.21 or higher.

    [ERROR] IBM Spectrum Protect Operations Center 8.1.18000.20230224_0625 contains validation errors.
       2. ERROR: The operating system on which you are installing the product is not supported. For more information, see http://www.ibm.com/support/docview.wss?uid=swg21243309.

    Using ./install.sh -c -vmargs -DBYPASS_TSM_REQ_CHECKS=true allows installation to proceed, but eventually Error 1 above causes the process to abort before finishing. The current version on my system 6.0.30 is higher than the required version. Any advice?

    Thanks



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    Steven Frank
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  • 2.  RE: Spectrum Protect server install fails on Ubuntu, libstdc++6 version

    Posted Wed April 19, 2023 10:21 AM

    If you are looking at the table on the page you referenced, that's for the backup archive client. The server requirements are linked off the top of that page to https://www.ibm.com/support/pages/ibm-spectrum-protect-8118-server-requirements-and-support-linux-x8664
    What I see there is that most recent supported Ubuntu version for the server is Ubuntu Server LTS 20.04 or later Ubuntu Server LTS 20.04 levels.



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    Mike Dile
    Software Development Manager
    IBM
    San Jose CA
    408-927-2082
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  • 3.  RE: Spectrum Protect server install fails on Ubuntu, libstdc++6 version

    Posted Wed April 19, 2023 11:18 AM

    Thanks for the reply. I saw the supported version level but thought I would give installation a try and see if I could make it work on my current OS. It looks like it will not, so I will switch to a supported OS version.



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    Steven Frank
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  • 4.  RE: Spectrum Protect server install fails on Ubuntu, libstdc++6 version

    Posted Fri April 21, 2023 10:52 AM

    Just as an fyi. This APAR will fix your prerequisite check issue:  https://www.ibm.com/support/pages/apar/IT43486?cm_sp=swgtiv-_-OCSSGSG7-_-R&mync=R&mynp=OCSSGSG7&myns=swgtiv



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    Astrid Brockman
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