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  • 1.  SANNAV Portal Won't start after install

    Posted Thu September 01, 2022 11:29 AM
    We are trying to install our first site install of SANNAV Portal 2.1.1 on a new RHEL 7.9 server and are having issues getting SANNAV to start. We go through the install-sannav.sh script end to end without error, but then when we run the check-sannav-status.sh command it comes back with multiple services down, all 30 of them by the look of it. When we look in the ./Portal_2.1.1_bld184/logs/system-monitor.log file it has a ton of errors about not being able to access URL's, e.g.
    .....Failed to access the collections-middleware URL.....connection refused
    .....Failed to access the filetransfer URL...connection refused
    .... Failed to access the supportsave-mw URL......connection refused
    Whats weird about all the connection errors is they all mention http, but we picked during the install https.

    then it will come to a postgresql connection error also:
    ....FATAL: password authentication failed for user "dcmadmin"
    There's no mention of dcmadmin during the install, or in the install guide anywhere.

    So we've turned off the firewall (iptables) completely on the RHEL box, and still it won't startup SANNAV. Is there something from the install we're missing here, is the connection refused stuff causing the password authentication error? We used the IBM guide here posted on the community page, but still no joy. Also, there is mention of taking over port 22 for SSH, but whilst we turned off SSHD to free port 22 prior to install, we did choose another port at the relevant question during install, and then turned SSHD back on post install. We need to keep port 22 free for SSHD, we don't care about uploading firmware on the switches.

    Basically we're lost now, what's causing out issue, anyone have any ideas? Please note we cannot upload logs due to customer restrictions, we can only re-type info as we see it on the screen, amending as necessary.

    Thanks, Andy

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    Andy 91717
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    #PrimaryStorage
    #StorageAreaNetworks
    #Storage


  • 2.  RE: SANNAV Portal Won't start after install

    IBM Champion
    Posted Thu September 01, 2022 12:17 PM
    do you have a chance to try vmware ova deployment? It could give a clue about your problem on rhel or nw related

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    Nezih Boyacioglu
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  • 3.  RE: SANNAV Portal Won't start after install

    Posted Fri September 02, 2022 05:41 AM
    Afraid we can't perform an OVA install, has to be a software install only on local RHEL image. We've had problems before we our local RHEL images causing problems with 3rd party software relating to either storage or backups, I'm sure it's a local issue, but finding it will be tricky, I will keep digging in the logs.

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    Andy 91717
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  • 4.  RE: SANNAV Portal Won't start after install

    Posted Mon September 05, 2022 06:19 AM
    Edited by System Wed March 08, 2023 03:57 PM
    So an update, and it's a good one! So we found some anomalies with the install which caused the SANNAV services not to start:
    • We sudo'd to root only, and didn't run "su -". Without the additional su the install does work, but puts out warnings about not being root, but by running "su -" we don't get those messages 
    • There was a typo in the limits.conf update to add in the line for elasticsearch!
    • We had continually been trying the install by recovering to VM snapshot for weeks now on and off to try again. When recovered though there was a install log in the sannav root directory, but no uninstall which I thought was weird, but couldn't remember back to when the snapshot was taken. We weren't 100% sure of the state of the system when the snapshot was taken so we ended up running the unstall script again to make the system "clean" ready for re-install
    So after those three "fixes", install works and the services start.....well all but one service, the "proxy" service does not! We think this is due to the unique RHEL systems we have disabling IPV6, similar to this doc on the DELL website, so we will be working with our Linux team to get this sorted and then hopefully logged in.

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    Andy 91717
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  • 5.  RE: SANNAV Portal Won't start after install

    Posted Tue September 06, 2022 09:35 AM
    And IPV6 all sorted as well, uninstalled SANNAV, turned IPV6 on at Linux level and reinstalled SANNAV, and we're up and running.

    Now fighting our way through various SNMP alerts in the Events Log for data collection, but at least all our switches are now being monitored in SANNAV in our test environment. We'll hopefully rinse and repeat for two other installations, and they will go a lot smoother!

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    Andy 91717
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