We are trying to install our first site install of SANNAV Portal 2.1.1 on a new RHEL 7.9 server and are having issues getting SANNAV to start. We go through the install-sannav.sh script end to end without error, but then when we run the check-sannav-status.sh command it comes back with multiple services down, all 30 of them by the look of it. When we look in the ./Portal_2.1.1_bld184/logs/system-monitor.log file it has a ton of errors about not being able to access URL's, e.g.
.....Failed to access the collections-middleware URL.....connection refused
.....Failed to access the filetransfer URL...connection refused
.... Failed to access the supportsave-mw URL......connection refused
Whats weird about all the connection errors is they all mention http, but we picked during the install https.
then it will come to a postgresql connection error also:
....FATAL: password authentication failed for user "dcmadmin"
There's no mention of dcmadmin during the install, or in the install guide anywhere.
So we've turned off the firewall (iptables) completely on the RHEL box, and still it won't startup SANNAV. Is there something from the install we're missing here, is the connection refused stuff causing the password authentication error? We used the IBM guide
here posted on the community page, but still no joy. Also, there is mention of taking over port 22 for SSH, but whilst we turned off SSHD to free port 22 prior to install, we did choose another port at the relevant question during install, and then turned SSHD back on post install. We need to keep port 22 free for SSHD, we don't care about uploading firmware on the switches.
Basically we're lost now, what's causing out issue, anyone have any ideas? Please note we cannot upload logs due to customer restrictions, we can only re-type info as we see it on the screen, amending as necessary.
Thanks, Andy
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Andy 91717
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