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  • 1.  Empty Window when running Fix Procedures

    Posted Tue April 18, 2023 05:27 AM

    Hi!

    In the last days, we increasingly run into the problem, that we only get an empty window when trying to run fix procedures on various devices.
    Here for example on one of our San Volume Controllers:



    We tried using a different browsers (Firefox, Edge, Chrome) or running the browser in private mode, that didn't helped.  We also tried "Refresh GUI cache" (Settings -> GUI Preference -> General), as I have the vague memory that this helped with similar issues couple of years ago, but that didn't help.
    Any other advice or tips?


    Best regards,
      Alexander



    ------------------------------
    Alexander Reichle-Schmehl
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  • 2.  RE: Empty Window when running Fix Procedures

    Posted Wed April 19, 2023 02:16 AM

    What I would try in this case is: satask restartservice -service tomcat



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    T Masteen
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    Original Message


  • 3.  RE: Empty Window when running Fix Procedures

    Posted Wed April 19, 2023 04:15 AM

    That worked, many thanks!



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    Alexander Reichle-Schmehl
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    Original Message


  • 4.  RE: Empty Window when running Fix Procedures

    Posted Wed April 19, 2023 05:16 AM

    I am glad the advice to restart the GUI sorted this, however, please also collect the data collect and if you have chrome any of the debug from the built in tools and open a support ticket if you see this again.



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    Evelyn Perez
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    Original Message


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