According to Support, once a WPP is applied, it is not possible to remove the WPP from the PC. The fix is to create an "empty" WPP (or at least one with the undesired settings disabled) and apply that newly-created WPP to the affected PCs.
The idea is that if settings on the old WPP are causing an issue, you would effectively replace that WPP with a new WPP with those settings unselected (or changed according to your needs).
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Timothy
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Original Message:
Sent: Thu June 09, 2022 11:17 AM
From: Eamonn O'Mahony
Subject: Unassociated/remove WPP from Windows 10 device
Hi
Sorry to hear this. Suggest at this stage you raise a Support ticket.
Best
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Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
Original Message:
Sent: Thu June 09, 2022 08:49 AM
From: Timothy Dilbert
Subject: Unassociated/remove WPP from Windows 10 device
Exactly what I did. The WPP has remained on the PC. It has been 2+ days and no change not only on this PC, but no changes all other PCs in the same group.
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Timothy
Original Message:
Sent: Thu June 09, 2022 08:45 AM
From: Eamonn O'Mahony
Subject: Unassociated/remove WPP from Windows 10 device
Hi Timothy
My apologies, hadn't understood the WPP reference.
If you change the policy on the group to a blank value (position cursor in "Select a policy" then Confirm and enter your password, it should effectively leave the group without an assigned policy.
Please test and confirm
Best
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Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
Original Message:
Sent: Thu June 09, 2022 08:37 AM
From: Timothy Dilbert
Subject: Unassociated/remove WPP from Windows 10 device
Hi @Eamonn O'Mahony,
I want to remove the MaaS360 WorkPlace Persona (WPP) from the PC. Removing the WPP from the MaaS360 group(s) has not had the desired effect. The WPP has remained on the PCs even though the PC is not in any groups with a WPP applied.
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Timothy
Original Message:
Sent: Thu June 09, 2022 08:18 AM
From: Eamonn O'Mahony
Subject: Unassociated/remove WPP from Windows 10 device
Message sent with suggestions.
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Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
Original Message:
Sent: Wed June 08, 2022 04:30 PM
From: Timothy Dilbert
Subject: Unassociated/remove WPP from Windows 10 device
Does anyone know how to remove a WPP from an individual PC? Removing the WPP from the user group has not had the desired effect.
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Timothy
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