Hi,
I have a case where we need to capture following timelines:
1) Time when case was assigned to an Analyst.
2) Time different between case created and case assigned.
3) Time when each phase is complete.
4) Time difference between case creation date and each phase completion date.
So I understand that I need to find or create variables to capture time at case assignment and phase closures. Please note that two phases could run in parallel, so capturing next task activation time is not of much use.
Could anyone help on how to capture these times and assign variables, and then create a table in report to show each phase's start time, assignment time and close time?
-Mahesh
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Mahesh Desai
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