Hi! How are inbound emails linked to an existing incident put within the conversations data table? I send an email through a task and it works. It reply to this email and the email creates a new incident instead of being added to the data table of an existing incident. I use
https://github.com/ibmresilient/resilient-community-apps/tree/main/sc_email_parser
Outbound Version 2.0.2 App is also there.
I also changed the value to True as documented
If you are using Outbound Email 2.0 or greater, you can edit this script to enable the logic to populate the inbound email message into the incident's Email Conversations
datatable. Modify line 10, SAVE_CONVERSATION = True, to perform this action
Have I slipped up somwhere?
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BrunoMarX
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Original Message:
Sent: Thu July 21, 2022 08:47 AM
From: Alexey Fedorov
Subject: Process inbound email
Hello,
I use default script "Process Inbound email" to associate inbound email with incidents or create new incidents.
I started to catch if someone send email to closed incident - a new incident creates. Maybe more correct is reopen existed incident?
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Alexey Fedorov
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