Hi Travis
I'm sorry that I'm only seeing this now, was OOO for the last number of days.
Unfortunately without more specifics - enrollment type - device OS and version - app version etc we will not be able to make progress here.
Our Support team is available 24x7x365 to help you with this sort of issue, you have phone numbers on the page below.
https://www.ibm.com/support/pages/node/6445463Just in case it helps here is some supporting documentation:
https://www.ibm.com/docs/en/maas360?topic=android-remote-support-devices
https://www.ibm.com/docs/en/maas360?topic=devices-maas360-remote-support-app
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Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
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Original Message:
Sent: Thu December 22, 2022 02:48 PM
From: Travis Rabe
Subject: MaaS360 Remote Control (now Remote Troubleshoot) no longer working
So after a few days this magically started working again AT THAT TIME.
Today, this is now an issue again. I can no longer remote into devices to assist the end-users as we are getting ready for a massive roll-out next week. Help!
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Travis Rabe
Original Message:
Sent: Wed August 31, 2022 03:32 PM
From: Travis Rabe
Subject: MaaS360 Remote Control (now Remote Troubleshoot) no longer working
As of this week (maybe it started last week, but I've only confirmed this week), Remote Troubleshoot is no longer working. When I choose this option in the menu in MaaS360, it throws an error immediately and doesn't even attempt to connect/run. Does anyone have any insight as to why this stopped working?
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Travis Rabe
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