IBM Security MaaS360

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  • 1.  MaaS360 - Enrol Unexpected error

    Posted Mon December 19, 2022 08:39 AM
    Hi,

    We have enrolled 40+ devices using the below method last week, however today it does not seem to be working - some sort of bug?


    Using Android Enterprise QR Code Provisioning we created QR Code, which we scan at start-up of phone.

    Once downloaded Maas360 app etc., we enter the email address and passcode.

    At this point we get the error: "Unexpected error while authenticating"

    I have been trying various tests etc and I have noticed on the Enrolments section in Maas360 at the point I try to login with the passcode, it has created a blank enrolment entry with no email address username etc. 

    If I manually enrol using afw#maas360 it seems to work fine, however the QR Code Provisioning works much better.

    Has anyone experienced this or know of a fix?

    ------------------------------
    Adam Brook
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  • 2.  RE: MaaS360 - Enrol Unexpected error

    Posted Tue December 20, 2022 05:00 AM
    Hi Adam
    The settings for QR code are found in Devices > Enrollments > More (top-right) > Android Enterprise QR Code provisioning. 
    The username and password you use here are repeated for all enrollments meaning that all devices are enrolled to the same MaaS360 user. 
    Please have a look here and verify password, maybe change username/password, save changes and try again. 
    Best

    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
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  • 3.  RE: MaaS360 - Enrol Unexpected error

    Posted Tue December 20, 2022 09:12 AM
    Hi Eamonn,

    The QR Code I generated I left the username and password blank as they are user accounts not device accounts?

    Thanks,
    Adam

    ------------------------------
    Adam Brook
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  • 4.  RE: MaaS360 - Enrol Unexpected error

    IBM Champion
    Posted Tue December 20, 2022 09:08 AM

    Have you confirmed you have purchased enough device licenses from your Maas360 distributor?

     

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless              

    216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

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  • 5.  RE: MaaS360 - Enrol Unexpected error

    Posted Tue December 20, 2022 09:13 AM
    Hi Mitch,

    Yes we have enough licenses - as I am able to enrol using other methods just not using the QR Code...

    Thanks,
    Adam

    ------------------------------
    Adam Brook
    ------------------------------