Hi,

We have enrolled 40+ devices using the below method last week, however today it does not seem to be working - some sort of bug?


Using Android Enterprise QR Code Provisioning we created QR Code, which we scan at start-up of phone.

Once downloaded Maas360 app etc., we enter the email address and passcode.

At this point we get the error: "Unexpected error while authenticating"

I have been trying various tests etc and I have noticed on the Enrolments section in Maas360 at the point I try to login with the passcode, it has created a blank enrolment entry with no email address username etc. 

If I manually enrol using afw#maas360 it seems to work fine, however the QR Code Provisioning works much better.

Has anyone experienced this or know of a fix?

------------------------------
Adam Brook
------------------------------

Hi Adam
The settings for QR code are found in Devices > Enrollments > More (top-right) > Android Enterprise QR Code provisioning. 
The username and password you use here are repeated for all enrollments meaning that all devices are enrolled to the same MaaS360 user. 
Please have a look here and verify password, maybe change username/password, save changes and try again. 
Best

------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
------------------------------

Original Message:
Sent: Mon December 19, 2022 07:34 AM
From: Adam Brook
Subject: MaaS360 - Enrol Unexpected error

Hi,

We have enrolled 40+ devices using the below method last week, however today it does not seem to be working - some sort of bug?


Using Android Enterprise QR Code Provisioning we created QR Code, which we scan at start-up of phone.

Once downloaded Maas360 app etc., we enter the email address and passcode.

At this point we get the error: "Unexpected error while authenticating"

I have been trying various tests etc and I have noticed on the Enrolments section in Maas360 at the point I try to login with the passcode, it has created a blank enrolment entry with no email address username etc. 

If I manually enrol using afw#maas360 it seems to work fine, however the QR Code Provisioning works much better.

Has anyone experienced this or know of a fix?

------------------------------
Adam Brook
------------------------------

Hi Eamonn,

The QR Code I generated I left the username and password blank as they are user accounts not device accounts?

Thanks,
Adam

------------------------------
Adam Brook
------------------------------

Original Message:
Sent: Tue December 20, 2022 04:59 AM
From: Eamonn O'Mahony
Subject: MaaS360 - Enrol Unexpected error

Hi Adam
The settings for QR code are found in Devices > Enrollments > More (top-right) > Android Enterprise QR Code provisioning. 
The username and password you use here are repeated for all enrollments meaning that all devices are enrolled to the same MaaS360 user. 
Please have a look here and verify password, maybe change username/password, save changes and try again. 
Best

------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland

Original Message:
Sent: Mon December 19, 2022 07:34 AM
From: Adam Brook
Subject: MaaS360 - Enrol Unexpected error

Hi,

We have enrolled 40+ devices using the below method last week, however today it does not seem to be working - some sort of bug?


Using Android Enterprise QR Code Provisioning we created QR Code, which we scan at start-up of phone.

Once downloaded Maas360 app etc., we enter the email address and passcode.

At this point we get the error: "Unexpected error while authenticating"

I have been trying various tests etc and I have noticed on the Enrolments section in Maas360 at the point I try to login with the passcode, it has created a blank enrolment entry with no email address username etc. 

If I manually enrol using afw#maas360 it seems to work fine, however the QR Code Provisioning works much better.

Has anyone experienced this or know of a fix?

------------------------------
Adam Brook
------------------------------

Original Message:
Sent: 12/19/2022 7:34:00 AM
From: Adam Brook
Subject: MaaS360 - Enrol Unexpected error

Hi,

We have enrolled 40+ devices using the below method last week, however today it does not seem to be working - some sort of bug?


Using Android Enterprise QR Code Provisioning we created QR Code, which we scan at start-up of phone.

Once downloaded Maas360 app etc., we enter the email address and passcode.

At this point we get the error: "Unexpected error while authenticating"

I have been trying various tests etc and I have noticed on the Enrolments section in Maas360 at the point I try to login with the passcode, it has created a blank enrolment entry with no email address username etc. 

If I manually enrol using afw#maas360 it seems to work fine, however the QR Code Provisioning works much better.

Has anyone experienced this or know of a fix?

------------------------------
Adam Brook
------------------------------

Hi Mitch,

Yes we have enough licenses - as I am able to enrol using other methods just not using the QR Code...

Thanks,
Adam

------------------------------
Adam Brook
------------------------------

Original Message:
Sent: Tue December 20, 2022 09:08 AM
From: Mitch Lauer
Subject: MaaS360 - Enrol Unexpected error

Have you confirmed you have purchased enough device licenses from your Maas360 distributor?

 

 

Thanks,

 

Mitch Lauer

connecTel  Wireless              

216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

412-339-5775 | Help Desk     412-339-5765 | Direct Dial

 

Original Message:
Sent: 12/19/2022 7:34:00 AM
From: Adam Brook
Subject: MaaS360 - Enrol Unexpected error

Hi,

We have enrolled 40+ devices using the below method last week, however today it does not seem to be working - some sort of bug?


Using Android Enterprise QR Code Provisioning we created QR Code, which we scan at start-up of phone.

Once downloaded Maas360 app etc., we enter the email address and passcode.

At this point we get the error: "Unexpected error while authenticating"

I have been trying various tests etc and I have noticed on the Enrolments section in Maas360 at the point I try to login with the passcode, it has created a blank enrolment entry with no email address username etc. 

If I manually enrol using afw#maas360 it seems to work fine, however the QR Code Provisioning works much better.

Has anyone experienced this or know of a fix?

------------------------------
Adam Brook
------------------------------