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issues with Android Enterprise device owner enrollments with app auto install

  • 1.  issues with Android Enterprise device owner enrollments with app auto install

    Posted Thu August 18, 2022 05:39 PM

    I am assisting a customer with the deployment of a large number of Samsung Tab A8's.  I have ensured all Google PlayStore apps have been added, approved etc. in MaaS and set distribution to this group of tablet users.  All tablets are running the latest and greatest o/s prior to the enrollment. 

     

    When conducting identical enrollments with these tablets, apps are successfully installing automatically on some of the tablets yet others are not.  In this case they have to be added manually.  These are all Wi-Fi only and I have 1 GB down for a connection. 

     

    Any ideas?

     

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless              

    216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

    412-339-5775 | Help Desk     412-339-5765 | Direct Dial

     



  • 2.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Tue October 04, 2022 05:04 AM
    Hi Mitch,

    I can't say for definite but, if I see that the Android System Webview needs updating, and is then updated, then this kicks off the install of the apps.

    ------------------------------
    Bryn Abbott
    ------------------------------

    Original Message


  • 3.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Wed October 05, 2022 07:51 AM

    Great Info, Bryan.  One simple question:  Where do I find the ability to update the Android System Webview?  Is this a device setting or a MaaS setting?

     

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless              

    216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

    412-339-5775 | Help Desk     412-339-5765 | Direct Dial

     




    Original Message


  • 4.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Wed October 12, 2022 06:29 AM
    Hi Mitch,

    It's on the device.

    Open Google Play store.
    Tap on the account icon top right (should be the google account that is associated in MaaS)
    Tap on Manage apps and devices

    What I see here (just after an enrolment) can vary:

    • I may see a list of the apps being pushed by MaaS and they're all installing - What I like to see - The Android webview app will also show as an update.
    • I can see a list of the apps trying to download and install but failing and timing out. The Android webview app will also show as an update.
    • I can see nothing.
    Stopping the Play store and services, clearing the storage usually helps resolve the second and third issues after a power cycle.

    If I see nothing, go into the MaaS catalogue on the device and try to pull down an app, this can force the apps to then appear in the Play store list but when this happens I'm usually I'm greeted with 'Administrator has not given you access to this' message.

    My usual process then is to Request Data Refresh on the device in MaaS and from the MaaS app​ on the device do the same. Then rinse and repeat the play store and services storage and reboot until it starts to play nicely.

    Not ideal.

    ------------------------------
    Bryn Abbott
    ------------------------------

    Original Message


  • 5.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Tue October 04, 2022 06:22 AM
    Further to this:

    I have noticed that if the apps don't seem to come down on their own and, when you try to install an app from the catalogue, I sometimes receive a message along the lines of 'Your Administrator has not given you access to this' I've found that stopping Google Play Services and Play store, clearing the data and restarting the handset kicks off the downloads.

    I've had to do this on Samsung and Nokia.

    ------------------------------
    Bryn Abbott
    ------------------------------

    Original Message


  • 6.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Wed October 05, 2022 07:52 AM

    Thanks for the heads up.  I am going to open a ticket with IBM and will update all of us on this as I gain more  knowledge. 

     

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless              

    216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

    412-339-5775 | Help Desk     412-339-5765 | Direct Dial

     




    Original Message


  • 7.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Mon October 10, 2022 11:39 AM
    Hi Mitch,

    Did you get any response back from support on this?

    I have the same problem, apps won't auto install.

    Thanks
    Steven

    ------------------------------
    Steven Parker
    ------------------------------

    Original Message


  • 8.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Mon October 10, 2022 11:42 AM

    Nothing of value!  They are useless.

     

    Thanks!

    Mitch

     




    Original Message


  • 9.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Tue October 11, 2022 10:03 AM

    I have found that if you wait about half an hour, then it downloads a Carrier App and then you can download other apps.

     

    Gwen Pekuri, CPHIT, CPHIE

    Compliance Specialist/I.T. Coordinator

                       507-455-8127  

     

         Protecting PHI is everyone's job;

          PHI is not everyone's business.

     




    Original Message


  • 10.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Wed October 12, 2022 04:26 AM
    Hi all
    Just to check - when you are installing the app, are you logged into Play Store with work profile Play Store ID? 
    The check for this might be to open Play Store app, ensure you have the Google ID for work profile selected, then attempt to install app. 
    Best

    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


  • 11.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Wed October 12, 2022 06:25 AM
    Great info. Not sure how to deal with the ID however. 



    Thanks,

     

    Mitch Lauer

    connecTel  Wireless              

    216-970-6981 | Cell-US          

    416-801-1327 | Cell-Canada  

    412-339-5775 | Help Desk     

    412-339-5765 | Direct Dial





    Original Message


  • 12.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Thu October 13, 2022 05:08 AM
    Hi Mitch
    Have had a look at the Support case and think from having looked at your portal that I understand the issue. 
    Please remember Support cases require specific detail in order for the team to troubleshoot. 
    Will message you individually with details of this issue. 
    Best

    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


  • 13.  RE: issues with Android Enterprise device owner enrollments with app auto install

    Posted Thu October 13, 2022 03:53 AM
    Hi Eamonn,
    The device is using the google account associated in MaaS.
    90% of the enrolments I do are to prevent the end user adding another account and downloading their own apps.

    ------------------------------
    Bryn Abbott
    ------------------------------

    Original Message


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