Hello Dũng.
Simply speaking, the following 3 incident fields should be set at a time.
incident.resolution_id = "Resolved"
incident.resolution_summary = "Resolved"
incident.plan_status = "C"
Since incident.resolution_id is select type, its value should match the possible candidate. (just in case your orglocale is other than en)
------------------------------
Yohji Amano
------------------------------
Original Message:
Sent: Wed April 20, 2022 12:51 PM
From: Mark Aksen
Subject: Close incident with script
Is there a simple way to close an incident with a script? Alternatively any apps in app exchange that has this functionality?
------------------------------
Mark Aksen
------------------------------