IBM Security MaaS360

Hi,

When I try and add a new app from Google play store to the app catalogue, the follwing error is displayed. 

It was working last week.

Any ideas please?

Thanks - Andy. 

Hi Andy

From experience this sort of thing can be a local pc or browser cookies issue. 

Suggest you test on another pc, delete cookies/temp files and try again. 

If still not working please raise a Support ticket. 

Best

------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland

Original Message:
Sent: Tue March 19, 2024 08:51 AM
From: Andy Flatman
Subject: Can't add Android app

Hi,

When I try and add a new app from Google play store to the app catalogue, the follwing error is displayed. 

It was working last week.

Any ideas please?

Thanks - Andy. 

------------------------------
Andy Flatman
------------------------------

Hi Eamonn,

I tried deleting the cache and cookies, using a different PC and browser as suggested and it's still coming up with the error. I tried raising a ticket with O2 helpdesk but they haven't got back to me.

Kind Regards

Andy

------------------------------
Andy Flatman

Original Message:
Sent: Wed March 20, 2024 03:09 AM
From: Eamonn O'Mahony
Subject: Can't add Android app

Hi Andy

From experience this sort of thing can be a local pc or browser cookies issue. 

Suggest you test on another pc, delete cookies/temp files and try again. 

If still not working please raise a Support ticket. 

Best

------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland

Original Message:
Sent: Tue March 19, 2024 08:51 AM
From: Andy Flatman
Subject: Can't add Android app

Hi,

When I try and add a new app from Google play store to the app catalogue, the follwing error is displayed. 

It was working last week.

Any ideas please?

Thanks - Andy. 

------------------------------
Andy Flatman
------------------------------

Hi Andy

I've asked the CSMs for O2 to follow up with them directly. 

Best

Hi Eamonn,

I tried deleting the cache and cookies, using a different PC and browser as suggested and it's still coming up with the error. I tried raising a ticket with O2 helpdesk but they haven't got back to me.

Kind Regards

Andy

------------------------------
Andy Flatman

Original Message:
Sent: Wed March 20, 2024 03:09 AM
From: Eamonn O'Mahony
Subject: Can't add Android app

Hi Andy

From experience this sort of thing can be a local pc or browser cookies issue. 

Suggest you test on another pc, delete cookies/temp files and try again. 

If still not working please raise a Support ticket. 

Best

------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland

Original Message:
Sent: Tue March 19, 2024 08:51 AM
From: Andy Flatman
Subject: Can't add Android app

Hi,

When I try and add a new app from Google play store to the app catalogue, the follwing error is displayed. 

It was working last week.

Any ideas please?

Thanks - Andy. 

------------------------------
Andy Flatman
------------------------------

Hi Andy

I've asked the CSMs for O2 to follow up with them directly. 

Best

Hi Eamonn,

I tried deleting the cache and cookies, using a different PC and browser as suggested and it's still coming up with the error. I tried raising a ticket with O2 helpdesk but they haven't got back to me.

Kind Regards

Andy

------------------------------
Andy Flatman

Original Message:
Sent: Wed March 20, 2024 03:09 AM
From: Eamonn O'Mahony
Subject: Can't add Android app

Hi Andy

From experience this sort of thing can be a local pc or browser cookies issue. 

Suggest you test on another pc, delete cookies/temp files and try again. 

If still not working please raise a Support ticket. 

Best

------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland

Original Message:
Sent: Tue March 19, 2024 08:51 AM
From: Andy Flatman
Subject: Can't add Android app

Hi,

When I try and add a new app from Google play store to the app catalogue, the follwing error is displayed. 

It was working last week.

Any ideas please?

Thanks - Andy. 

------------------------------
Andy Flatman
------------------------------

Hi again Eamonn,

I've just updated my PC to the latest Windows 11 build and it's working again. 

Kind Regards

Andy

Hi Andy

I've asked the CSMs for O2 to follow up with them directly. 

Best

Hi Eamonn,

I tried deleting the cache and cookies, using a different PC and browser as suggested and it's still coming up with the error. I tried raising a ticket with O2 helpdesk but they haven't got back to me.

Kind Regards

Andy

------------------------------
Andy Flatman

Original Message:
Sent: Wed March 20, 2024 03:09 AM
From: Eamonn O'Mahony
Subject: Can't add Android app

Hi Andy

From experience this sort of thing can be a local pc or browser cookies issue. 

Suggest you test on another pc, delete cookies/temp files and try again. 

If still not working please raise a Support ticket. 

Best

------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland

Original Message:
Sent: Tue March 19, 2024 08:51 AM
From: Andy Flatman
Subject: Can't add Android app

Hi,

When I try and add a new app from Google play store to the app catalogue, the follwing error is displayed. 

It was working last week.

Any ideas please?

Thanks - Andy. 

------------------------------
Andy Flatman
------------------------------