IBM Security MaaS360

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

Hi Lisa,

We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.

The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer.  For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.

We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.

As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update you separately.

Hope this helps.

Thanks

Prasad (Product Manager, MaaS360)

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

Hi Lisa,

We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.

The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer.  For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.

We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.

As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update you separately.

Hope this helps.

Thanks

Prasad (Product Manager, MaaS360)

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

Hi Lisa,

We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.

The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer.  For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.

We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.

As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update you separately.

Hope this helps.

Thanks

Prasad (Product Manager, MaaS360)

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

Hi Mitch, 

Can you confirm if you are referring to App Inventory Report? 

Hi Lisa,

We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.

The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer.  For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.

We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.

As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update you separately.

Hope this helps.

Thanks

Prasad (Product Manager, MaaS360)

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

Hi Lisa,

We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.

The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer.  For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.

We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.

As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update you separately.

Hope this helps.

Thanks

Prasad (Product Manager, MaaS360)

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

Hi Prasad. This is not what we were told:

Hi Lisa,

We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.

The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer.  For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.

We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.

As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update you separately.

Hope this helps.

Thanks

Prasad (Product Manager, MaaS360)

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

Hi Lisa,

Apologies for the confusion and miscommunication from our side on this query. I agree with Prasad mostly all of our Reports updates on a 24 hours refresh period except for UEM Overview, Hardware Inventory & Network inventory which are available in near real-time. If you do see any discrepancies on your side please let us know on the case you have opened with support. 

We are working on adding this to our documentation in the future. 

Thank you! 

Hi Prasad. This is not what we were told:

Hi Lisa,

We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.

The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer.  For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.

We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.

As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update you separately.

Hope this helps.

Thanks

Prasad (Product Manager, MaaS360)

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they? 

Hi Lisa,

Apologies for the confusion and miscommunication from our side on this query. I agree with Prasad mostly all of our Reports updates on a 24 hours refresh period except for UEM Overview, Hardware Inventory & Network inventory which are available in near real-time. If you do see any discrepancies on your side please let us know on the case you have opened with support. 

We are working on adding this to our documentation in the future. 

Thank you! 

Hi Prasad. This is not what we were told:

Hi Lisa,

We've UEM Overview, Hardware Inventory & Network inventory reports available in near real-time and all other reports have a refresh frequency of 24 hours. We do not have refresh rates of 14 days for any report. I'd like to clarify that it is a misconception.

The Mobile Expense Management report is the only exception and is refreshed in line with the billing cycle specific to every customer.  For example, if a customer's billing cycle starts on 14th of every month, then you'll find August 14th to September 14th report in August report. Updating this report every 24 hours does not make sense as it's a monthly report.

We'll be updating our product documentation respectively with the above information so that all customers know this & no confusion arises.

As part of the evaluation of the idea you filed in this regard, we'll analyse app management reports for your account & update you separately.

Hope this helps.

Thanks

Prasad (Product Manager, MaaS360)

We were told today that the reports are only refreshed every 14 days? If that is the case, what good are they?