Hello!
To be clear, do specific emails fail to be retrieved from the server, without any mention in the logs?
How are you processing emails once they are retrieved? In theory if a script associates the message with an incident then the message will not appear on the inbox page.
There could also be a problem recorded in the client.log file, depending on what is actually happening.
-P.J.
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Patrick (PJ) McKenna
SOAR Development
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Original Message:
Sent: Wed April 20, 2022 04:27 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally
There are inbound emails missing in my resilient (42.2) inbox from time to time... I have imap configured (test always successful) with outlook and I can see all emails on server with my simple python imap script easily. These missing emails don't show up in resilient-email.log at all. The volume of emails is low, like one or two per hour so it is not performance issue.
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Irek Romaniuk
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