I'm uncertain what is meant by "global task". That said, it is possible to add tasks from a playbook.
A task that shows up in the Tasks library can be added by dragging it onto the playbook canvas. It is possible to add a custom task, one that is specific to that incident by doing it from a script like this:
incident.addTask(...)
There is no problem with using both Rules and Playbooks. However, for most use cases, Playbooks are the way of the future. All new investment will be done in Playbooks.
Ben
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Ben Lurie
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Original Message:
Sent: Tue March 29, 2022 04:06 PM
From: Pierre Dufresne
Subject: Assign task when created in a playbook
Hi all,
I have a playbook automatically started at the creation of a specific incident type. Inside this playbook, I want to add a global task and assign it to a specific group.
Assigning the task could be done with a rule but I am wondering how to do it from the playbook.
In fact, I am wondering if it is a good practice to mix playbooks and rules?
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Pierre Dufresne
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