IBM Security MaaS360

• We have a customer with a large number of iOS devices enrolled as local users. 
• Cloud Extender is not deployed. 
• The devices are not in the customer's Apple Business Manager.  
• We have created ActiveSync configuration in the applicable policy. Mail, calendar, contacts, reminders are all enabled. They are Office 365 Exchange

During the initial enrollment process for devices already in the field, we remove the Exchange account.  During the Enrollment process they are prompted to provide their email password and to verify as MFA is in place.  Once the enrollment is completed and the Exchange account is properly configured, verified and authenticated, the issue that arises is the inability to email pictures from the native email client.  They were able to do this prior to the enrollment and removal of the Exchange account.

Under these parameters, this does not seem to be the expected behavior.  Please advise if there are specific settings in the policy I am missing or if this is the result of something else, like an Exchange setting. 

Thanks,

Mitch Lauer

connecTel  Wireless              

216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

412-339-5775 | Help Desk     412-339-5765 | Direct Dial

• We have a customer with a large number of iOS devices enrolled as local users. 
• Cloud Extender is not deployed. 
• The devices are not in the customer's Apple Business Manager.  
• We have created ActiveSync configuration in the applicable policy. Mail, calendar, contacts, reminders are all enabled. They are Office 365 Exchange

During the initial enrollment process for devices already in the field, we remove the Exchange account.  During the Enrollment process they are prompted to provide their email password and to verify as MFA is in place.  Once the enrollment is completed and the Exchange account is properly configured, verified and authenticated, the issue that arises is the inability to email pictures from the native email client.  They were able to do this prior to the enrollment and removal of the Exchange account.

Under these parameters, this does not seem to be the expected behavior.  Please advise if there are specific settings in the policy I am missing or if this is the result of something else, like an Exchange setting. 

Thanks,

Mitch Lauer

connecTel  Wireless              

216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

412-339-5775 | Help Desk     412-339-5765 | Direct Dial

• We have a customer with a large number of iOS devices enrolled as local users. 
• Cloud Extender is not deployed. 
• The devices are not in the customer's Apple Business Manager.  
• We have created ActiveSync configuration in the applicable policy. Mail, calendar, contacts, reminders are all enabled. They are Office 365 Exchange

During the initial enrollment process for devices already in the field, we remove the Exchange account.  During the Enrollment process they are prompted to provide their email password and to verify as MFA is in place.  Once the enrollment is completed and the Exchange account is properly configured, verified and authenticated, the issue that arises is the inability to email pictures from the native email client.  They were able to do this prior to the enrollment and removal of the Exchange account.

Under these parameters, this does not seem to be the expected behavior.  Please advise if there are specific settings in the policy I am missing or if this is the result of something else, like an Exchange setting. 

Thanks,

Mitch Lauer

connecTel  Wireless              

216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

412-339-5775 | Help Desk     412-339-5765 | Direct Dial

• We have a customer with a large number of iOS devices enrolled as local users. 
• Cloud Extender is not deployed. 
• The devices are not in the customer's Apple Business Manager.  
• We have created ActiveSync configuration in the applicable policy. Mail, calendar, contacts, reminders are all enabled. They are Office 365 Exchange

During the initial enrollment process for devices already in the field, we remove the Exchange account.  During the Enrollment process they are prompted to provide their email password and to verify as MFA is in place.  Once the enrollment is completed and the Exchange account is properly configured, verified and authenticated, the issue that arises is the inability to email pictures from the native email client.  They were able to do this prior to the enrollment and removal of the Exchange account.

Under these parameters, this does not seem to be the expected behavior.  Please advise if there are specific settings in the policy I am missing or if this is the result of something else, like an Exchange setting. 

Thanks,

Mitch Lauer

connecTel  Wireless              

216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

412-339-5775 | Help Desk     412-339-5765 | Direct Dial