I went to this website: https://developer.ibm.com/languages/java/semeru-runtimes/downloads/ and found version 21.0.2.0 and downloaded the windows JRE version. I uninstalled the current Java from the pc, then ran the JRE file. Once I did that, I was able to run the installer, however it asked for Java 64bit to be installed. Once I did that I was able to run the ACS as normal. Thank you for your help. I had a lot of steps I already took trying to get here, but I am thankful for all the suggestions.
I got the answer from this thread: https://community.ibm.com/community/user/power/discussion/client-access-solutions-install-issue
------------------------------
James Carver
------------------------------
Original Message:
Sent: Tue February 13, 2024 09:25 AM
From: Vinit Kumar
Subject: Access Client Solutions Software Install Issue
The log file suggests the issue is with file associations. Could you please check this resolution post on https://www.ibm.com/support/pages/ibm-i-access-client-solutions-launching-files-fails-after-windows-10-updates
Regards,
Vinit
------------------------------
Vinit Kumar
Original Message:
Sent: Tue February 13, 2024 09:09 AM
From: James Carver
Subject: Access Client Solutions Software Install Issue
It still fails with the same message. Is there any special command line that I need to use to install it via command prompt?
------------------------------
James Carver
Original Message:
Sent: Tue February 13, 2024 12:48 AM
From: Vinit Kumar
Subject: Access Client Solutions Software Install Issue
Hello James,
The log shows the compatible version of java found. So JRE on this windows PC is fine. It has nothing to do with O365 and windows updates. ACS is JRE based tool. The only requirement is to have the compatible JRE on the PC.
On the windows PC, please try running the command prompt -> right click to Run as administrator. go to the ACS path and then install it by executing the install_acs_64_allusers.js script file. Once installation is completed, it is better to restart the windows PC.
Hope this helps.
Regards,
Vinit
------------------------------
Vinit Kumar
Original Message:
Sent: Mon February 12, 2024 09:22 AM
From: James Carver
Subject: Access Client Solutions Software Install Issue
Hello! I am having an issue with ACS failing on several computers. I have had to uninstall ACS and try to re-install another version; most of the time this works, but this has started happening within the past few months, here and there. I am trying not to have to pull this computer and re-image it just so I can get ACS to install on it. The user was updated to O365 and MFA was done; I am doubtful that those have anything to do with this, but those were the most recent changes besides windows updates. I have attached the file that shows the error message I am getting. Any help in this would be greatly appreciated.
------------------------------
James Carver
Help Desk Technician
------------------------------