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New way to open and manage PMRs - RETAIN replacement

  • 1.  New way to open and manage PMRs - RETAIN replacement

    Posted Mon June 24, 2019 04:57 AM

     

    Dear SA users,

     

    I'm asked to give you some information about an upcoming change:

     

    IBM Z Software will be migrating to a new Support site (https://www.ibm.com/mysupport) to replace the IBM Service Request Tool and RETAIN for IBM Z clients early in the summer of 2019.

    The exact date is to be announced.

    IBM Z Software products will use this new site for opening and managing problems. This new site is already being used for many other platforms, including IIB, Guardium products, Spectrum Scale and our Linux- and AIX- based products.

    IBM Z software products will use the new Cognitive Support Platform (CSP) prior to IBM hardware products. During this transition, ensure to access the appropriate tool to open or review your support cases.

     

    IBM recommends that you attend one of our upcoming demo and Q/A webinars, which will cover the new Support site:

     

    Schedule

    Date Time Webcast link Event number Event password
    June 26, 2019 9:00 AM ET - 10:00 AM ET https://ibm.webex.com/ibm/onstage/g.php?MTID=e200555193cca71d7d2efc8a5adac31d4 921 588 166 2019cspgo
    June 26, 2019 9:00 PM ET - 10:00 PM ET https://ibm.webex.com/ibm/onstage/g.php?MTID=ed99ef14427cb6927edc7b4cc9678c2db 923 080 485 2019cspgo

     

    You'll need to join the online Webex session for the demo portion of the call. If you need to join by phone, call the following number and enter the access code.

     

    Access code 921 588 166
    United States Toll Free 1-844-531-0958
    United States Toll +1-669-234-1178
    A list of global call-in numbers: https://ibm.webex.com/cmp3300/webcomponents/widget/globalcallin/globalcallin.do?siteurl=ibm&serviceType=EC&eventID=824174852&tollFree=1

     

    A replay of the webinar will also be made available. More details here in the TechNote:
    https://ibm.biz/BdzMX3


    Kind regards,
    Wiltrud Rebmann 
    WiltrudRebmann