We had an order that was supposed to leave us with 8 primary Sysplex keys, 8 'duplicate' Sysplex keys for a redundant LKS, and then a set of 30 primary non-Sysplex keys and 30 'duplicate' non-sysplex keys for our monoplex systems.

 

We have the non-sysplex license keys working fine with a primary and backup LKS.

We have the primary Sysplex LKS working.   We then found out that the 8 'duplicate' Sysplex keys were somehow either ordered incorrectly or placed as non-sysplex style.

 

We've opened a pmr 50609,442,000 but it was closed.  We escalated to various zD&T contacts.   What is needed to get some support or a response to emails from the prior sales contacts so we can get these 8 license keys corrected so they show as SYSPLEX?

 

 

Tracy, could you please double check the PMR number. The number you provided above is not regarded to ZDT and we could not recognize anything of the data inside it. 

Also, could you talk to your tech sales about the order? He is able to explain you exactly what is inside your order number. 

 

 

That pmr was opened up from the chat window of the Rational License Key website.  It's now closed with the final instruction to contact sales.  They won't reopen.  We contacted our prior sales contact emails and have had no response.  We're stuck.  No one seems to want to resolve it.  We've had people say they'll escalate and look into it and then nothing further.

Tracy, do you know who the sales person is ? or do you have the site number / order number ?

The two original names that helped initially to acquire these are:

Rick Long ricklong@us.ibm.com

Brenden Bates batesb@us.ibm.com

 

The order for the 8 duplicate sysplex licenses that show up as non-sysplex show as:

 

Item ordered: IBM Z DEVELOPMENT AND TEST ENVIRONMENT ENTERPRISE EDITION RESOURCE VALUE UNIT TRADEUP FROM RDZ UT DESKTOP
 

Part Number: D1QLELL
 

License Key Expiration: Jul 31, 2019
 

Original Maintenance End Date Apr 17, 2018
 

Sales Order Number: 0055980381_Duplicate_Keys
 

Purchase Order Number:
 

Order Quantity: 7

 

and

 

Item ordered: IBM Z DEVELOPMENT AND TEST ENVIRONMENT ENTERPRISE EDITION RESOURCE VALUE UNIT
 

Part Number: D1QLCLL
 

License Key Expiration: Jul 31, 2019
 

Original Maintenance End Date Apr 17, 2018
 

Sales Order Number: 0055980381_Duplicate_Keys
 

Purchase Order Number:
 

Order Quantity: 2

 

The above set of 7 and 2 should have been for SYSPLEX.

 

We also have a correct set of 'duplicate' keys for non-sysplex that appear also ordered the same time / order number.

My best guess is these got ordered partially incorrect.  We should have had the 7 and 2 ordered as SYSPLEX along with the correctly ordered 30 non-sysplex (below)

 

Item ordered: IBM Z DEVELOPMENT AND TEST ENVIRONMENT ENTERPRISE EDITION RESOURCE VALUE UNIT
 

Part Number: D1QLCLL
 

License Key Expiration: Jul 31, 2019
 

Original Maintenance End Date Apr 17, 2018
 

Sales Order Number: 0055980381_Duplicate_Keys
 

Purchase Order Number:
 

Order Quantity: 30