IBM QRadar

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  • 1.  WinCollect service account used to poll windows events is getting locked out.

    Posted Mon July 09, 2018 08:17 AM

    Hello Experts,

    The WinCollect service account used to poll windows events is getting locked out.

    The service account used for remote polling the events from all the windows servers on the network is got locked out frequently.

    • Restarted the WinCollect service, still issue persist.
    • Stopped WinCollect service and unlocked the service account, using the same service account I am able to login to the WinCollect server. As soon as I turn on the WinCollect service the account gets locked out immediately.
    • WinCollect version 7.2.7 on both Windows server, QRadar console.
    Regards!
    Pavan

     



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    Pavan Kumar
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  • 2.  RE: WinCollect service account used to poll windows events is getting locked out.

    Posted Mon July 09, 2018 09:39 AM
    It looks like the credentials that WinCollect is using to remote poll those boxes is incorrect.

    ------------------------------
    Jamie Wheaton
    Development Manager WinCollect and Security Content
    IBM
    Fredericton,NB
    ------------------------------

    Original Message


  • 3.  RE: WinCollect service account used to poll windows events is getting locked out.

    Posted Mon January 07, 2019 11:01 AM
    We are also observing this issue. The account works well for several hours, then for no apparent reason, fails and ends up getting locked out.
    • No other user or automated function is using the account.
    • ALL log sources respond correctly for a period of time. This is NOT a password mistyped in a log source. 
    • The time before failure varies but is typically 2-48 hours. 

    The WinCollect server is Windows 2012, and we are using client version 7.28.  

    We do not get ANY bad password messages/failed log ins. We just start getting event 5, access is denied messages when trying to read the log files.   here is a sanitized sample:

    <13>Jan 04 13:48:12 WINCLT62b LEEF:1.0|IBM|WinCollect|7.2.8.91|4|src=WINCLT62b os=Windows Server 2012 R2 (Build 9600 64-bit) dst=172.16.11.28 sev=5 log=Device.WindowsLog.EventLogMonitor msg=Failed to open event log 172.16.11.10 [\\172.16.11.10:Security]; will try again in approx 60 seconds. Reason: Error code 5: Access is denied.

    We then get nothng but this until the account is unlocked. 

    No ideas what's locking it. Any help or insight would be appreciated. 




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    _____________________
    Daniel Sichel
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    Original Message


  • 4.  RE: WinCollect service account used to poll windows events is getting locked out.

    Posted Tue January 08, 2019 11:48 AM

    Daniel,
    If the account works fine for a few hours however the collection stops and the error is "Access denied"
    I believe your issue may lie in "tuning"
    Check out our tuning guide. Generally you want to keep each agent under 30 queries a second:

    "It is recommended that administrators do not exceed 30 channel queries per second with a WinCollect agent."

    A quick fix you can try is increase your polling interval by 10 seconds ( or more) and monitor your log sources.

    Wincollect Tuning Guide:
    https://www-01.ibm.com/support/docview.wss?uid=swg21672193



    ------------------------------
    Brando
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    Original Message


  • 5.  RE: WinCollect service account used to poll windows events is getting locked out.

    Posted Tue January 08, 2019 12:51 PM
    Daniel,  what version of QRadar are you running and are the log sources bulk added?

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    JOSH RYAN
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    Original Message


  • 6.  RE: WinCollect service account used to poll windows events is getting locked out.

    Posted Wed January 09, 2019 08:46 AM
    We are on version 7.3.1 patch 4. This occurs on a WinCollect server running version  7.2.8 on Windows 2012.

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    _____________________
    Daniel Sichel
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    Original Message


  • 7.  RE: WinCollect service account used to poll windows events is getting locked out.

    Posted Thu January 10, 2019 09:15 AM

    They were not bulk added.

     

    Daniel Sichel, Info Security Analyst, Sr.,CISSP #422810

    Community Medical Centers

    Corporate Compliance Office – Information Systems Security

    1540 E. Shaw, Suite 101, Fresno Cal. 93710

    Phone: (559) 724-4265 ext. 24265 | Fax: 559-724-4271

    Cell: (559) 230-9444

    dsichel@communitymedical.org

     

     



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