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When I try to access SPSS25 by entering the licensing information it reads "License not found"

  • 1.  When I try to access SPSS25 by entering the licensing information it reads "License not found"

    Posted Tue October 13, 2020 02:48 PM

    Hi,

    Im getting this error message.

    Error #7002

    there appears to be a license but it is invalid.

    Most common causes: system date/ time changed on machine or the license

    persistence files gave become corrupted. check your system date and then contact technical support.

    How do you I check the system date/ fix this problem?






    #SPSSStatistics
    #Support
    #SupportMigration


  • 2.  RE: When I try to access SPSS25 by entering the licensing information it reads "License not found"

    Posted Wed October 14, 2020 07:54 AM

    Support Member

    You will need to open a ticket with one of the options below where we need your 20 digit authorization code and on which operating system you have installed SPSS 25. Also we need the lock code of your machine which is displayed on step 2 of the license authorization wizard.

    Please open a ticket, see below:

    Dear SPSS user,

    Due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, Authorization Code, email address, etc... need to be handled through either a normal Support ticket via link above or via the SPSS Licensing support page.

    - If you have a normal Support contract open a ticket on:

    https://www.ibm.com/mysupport/

    with your IBM customer number ICN.

    - If you do not have a Support contract use method below:

    Go to:

    https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

    Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

    regards, IBM SPSS Technical Support






    #SPSSStatistics
    #Support
    #SupportMigration


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