BPM, Workflow, and Case

BPM, Workflow, and Case

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  • 1.  User Task statuses

    Posted Tue March 30, 2021 01:07 PM

    Good day everyone.

    TWTask.Statuses contains 8 different statuses: Actioned, Closed, Deleted, Forwarded, New, Received, Replied, Sent.

    I've searched info about these in Knowledge Center, but no luck.

    Anyone know whats the purpose of each different status?

    Also I'm interested is it possible to close User Task with status other than "Closed"?

    I've tried to change task status is script that runs after CSHS in process flow:

    tw.system.findTaskByID(taskID).status = TWTask.Statuses.Forwarded

    Task status was changed, but in Process Inspector I see that completed task was re-opened.



    #BusinessProcessManager(BPM)
    #Support
    #SupportMigration


  • 2.  RE: User Task statuses

    Posted Thu April 15, 2021 09:07 AM

    There were threads about this in the old forums that closed last year :'-( Kolban's book may also shed some light

    //This is out of memory. I have not worked with process applications during the last two years.

    Some status are deprecated, being used only in previous Lombardi versions. In practice a task is either new_or_received or closed. However there are/were also timestamps in either the process database or the process data warehouse (with autotracking) for created and assigned/claimed (first touch), respectively, which helps to distinguish between gross and active duration/leadtime.



    #BusinessProcessManager(BPM)
    #Support
    #SupportMigration