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Unable to obtain license after network changes

  • 1.  Unable to obtain license after network changes

    Posted Tue September 11, 2018 07:16 AM

    Due to some network changes our license server had to get a different IP address and domain name however the host name and hardware are exactly the same. We are now not able to start a ZD&T instance as the licenses are not obtainable as can be seen in the following output although we were able to decrypt the volumes using the EE web tools so all looks a bit strange...

    ZD&T Server where z/OS runs:

    awsstart output:

    AWSEMI315E zPDTA License Unavailable for CPU 2
    AWSEMI315E zPDTA License Unavailable for CPU 0
    AWSEMI315E zPDTA License Unavailable for CPU 1
    AWSEMI005I Waiting for 1090 license

    query_license output:

    The following key is available:

    HASP-SL key_id=514090029576010307  feature(s):
    FID Feature Name          Expiration         Logins MaxLogins
    334-   ADCD License  Thu Aug 01,2019 01:59:59    0    1
    335-    CPU License  Thu Aug 01,2019 01:59:59    0    9

    Host Information:  zkey2   192.168.178.36   Linux

     No login sessions
     
    uimcheck output:

    The UIM client is configured in remote mode.

    INFO UIMCHECK serial number entry not yet added to local data base.

    Local Host Name....... zdev2
    Local machine UUID.... 49C0FC20-5BCF-11D9-9491-5404A6B6FF4F

    Remote server......... 192.168.178.36
    Remote server port.... 9451

    The remote QUERY command executed successfully.
    The UUID for this machine does not exist in the remote servers data base.
    Local UUID for this machine is 49C0FC20-5BCF-11D9-9491-5404A6B6FF4F

     

    Web browser pointing to port 9541 
     
    Machine UUID 8B2A23D1-02F2-938B-70D5-7107BBAEDD28
    n/a Empty .db file
     
    However this is not true as /home/ibmsys1/UIMserver/uimserver.db shows the following:
     
    uuid://2018:235@fqdn:1/8B2A23D1-02F2-938B-70D5-7107BBAEDD28?192.168.178.36
    uimls://fqdn:9451/
    chks://7C04-E89F-D553-C0E8-3A01-7E76-631F-3DDC

    ZD&T License Server:

    query_license output:

    The following key is available:

    HASP-SL key_id=514090029576010307  feature(s):
    FID Feature Name          Expiration         Logins MaxLogins
    334-   ADCD License  Wed Jul 31,2019 23:59:59    0    1
    335-    CPU License  Wed Jul 31,2019 23:59:59    0    9

    Host Information:  zkey2   localhost

     No login sessions

    I've reinstalled, restarted everything numerous times, removed UIM directories, everything I can think of so any pointers much appreciated, thanks.

     

    Sebastian

    swelton


  • 2.  Re: Unable to obtain license after network changes

    Posted Tue September 11, 2018 10:27 AM

    ?Hi Sebastian,

    Could you please attach the log and complete output of command awstart? Are you machines on cloud (AWS/Azure/Softlayer/Internal VM). There must be some error message in the log. Also, Could you share your devmap?

     

    Also, please check if ports 1947, 9451 is open on License Server and UDP port for 1947. Are you trying Parallel sysplex or monoplex

    https://www.ibm.com/support/knowledgecenter/en/SSTQBD_12.0.0/com.ibm.zdt.zpdt.license.server.doc/topics/zpdt_firewall_security.html

     

    Thanks,

    Neeraj Kumar

    Neeraj Kumar


  • 3.  Re: Unable to obtain license after network changes

    Posted Wed September 12, 2018 06:25 AM

    Hi Neeraj,

                  putting the following in the DEVMAP fixed it:

     

    cpuopts ZVM_COUPLINGFACILITY

     

    Thanks,

    Sebastian

    swelton


  • 4.  Re: Unable to obtain license after network changes

    Posted Wed September 12, 2018 09:54 AM

    Ohh ok. This is required if you are using parallel sysplex license. I can see your query license output that you have applied parallel sysplex license.

    Neeraj Kumar