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Unable to add hpJetDirect print queue-says software not installed

  • 1.  Unable to add hpJetDirect print queue-says software not installed

    Posted Wed June 01, 2011 11:49 AM

    Originally posted by: SystemAdmin


    OS level=6100-03. We have already set up 4-5 printers as hpJetDirect attached and are working fine. (this system has been in for about a year). So now I am going through smit-add a print queue..then select hpJetDirect for the attachment type and get the following error:

    Software to support the printer attachment type
    you selected is not installed. Press Enter to
    install software support packages for printer
    attachment types (and printers).

    I have manually added the filesets for hpJetDirect and it does show installed:

    printers.hpJetDirect.attach
    # 6.1.0.0 COMMITTED Hewlett-Packard JetDirect
    # Network Printer
    # Attachment

    But every time I try to install this print queue I get the same error. Since the software is installed I don't know why I still get the error.

    Anyone have any ideas?? Thanks
    #AIX-Forum


  • 2.  Re: Unable to add hpJetDirect print queue-says software not installed

    Posted Wed June 08, 2011 04:06 PM

    Originally posted by: SystemAdmin


    We have resolved this issue by manually uninstalling the filesets and reinstalling them. Now we are able to add JetDirect attached print queues fine.
    #AIX-Forum


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