Hi Everyone,

We have configured SSO in our MAS 9 environment, but while login to MAS, getting below error message:

You cannot log in at this time

AIUOM0100E: You cannot log in because of a SAML authentication error. Before logging in to the Maximo Application Suite, log out of your SAML account. If the error persists, contact your administrator.

Wanted to check if anybody have any suggestions or ideas to check. Also any input on which pods logs needs to be checked would be helpful.

Hi Everyone,

We have configured SSO in our MAS 9 environment, but while login to MAS, getting below error message:

You cannot log in at this time

AIUOM0100E: You cannot log in because of a SAML authentication error. Before logging in to the Maximo Application Suite, log out of your SAML account. If the error persists, contact your administrator.

Wanted to check if anybody have any suggestions or ideas to check. Also any input on which pods logs needs to be checked would be helpful.

Hi Poonam,

SAML protocol requires precise configuration on both identity provider and service provider (MAS) sides. You need to find the specific error to identify the root cause. One way is diving into logs as suggested by Witold but logs might be missing crucial details. What always worked for me is to use a SAML tracer tool that will capture and decode all SAML requests going between IdP and SP. When you capture SAML communication, you can easily find where the error is coming from by checking SAML XML payloads. I used a SAML-tracer extension for Firefox although similar extensions should be available for other browsers as well.

Hi Everyone,

We have configured SSO in our MAS 9 environment, but while login to MAS, getting below error message:

You cannot log in at this time

AIUOM0100E: You cannot log in because of a SAML authentication error. Before logging in to the Maximo Application Suite, log out of your SAML account. If the error persists, contact your administrator.

Wanted to check if anybody have any suggestions or ideas to check. Also any input on which pods logs needs to be checked would be helpful.