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software scan not uploaded

  • 1.  software scan not uploaded

    Posted Thu January 14, 2021 12:45 PM

    Hi, we have recently installed the ILMT solution using All-In-One installer and configured all the clients, bigfix console etc. the computers are reported in the ILMT dashboard with the required PVU count etc. but the software scan & catalog scans are not updating for some reason. can you please help resolve the scan result upload issue.






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  • 2.  RE: software scan not uploaded

    Posted Sat January 23, 2021 01:15 AM

    Thank you for posting to the forum.

    Make sure all the policy actions are running.

    -install the scanner https://www.ibm.com/support/knowledgecenter/SS8JFY_9.2.0/com.ibm.lmt.doc/Inventory/planinconf/t_deploying_cit_scanner.html

    -run the scanner https://www.ibm.com/support/knowledgecenter/SS8JFY_9.2.0/com.ibm.lmt.doc/Inventory/planinconf/t_scheduling_soft_scans.html#schedulescan_new

    -upload results https://www.ibm.com/support/knowledgecenter/SS8JFY_9.2.0/com.ibm.lmt.doc/Inventory/planinconf/t_configuring_data_uploads.html#configuring_data_uploads

    -run capacity scans https://www.ibm.com/support/knowledgecenter/SS8JFY_9.2.0/com.ibm.lmt.doc/Inventory/planinconf/t_initiating_capacity_scan.html

    Please check the ILMT GUI -> Reports -> Overview report to see if there are any problems with the software scans.

    There is some troubleshooting tips here for "Software scan not uploaded" https://www.ibm.com/support/knowledgecenter/en/SS8JFY_9.2.0/com.ibm.lmt.doc/Inventory/probdet/r_probs_scan.html

    Scan Not Uploaded: Results of the catalog-based scan were not uploaded to the BigFix server.

    This problem might occur because the computer or relay is offline, there is a network outage, or

    the last scan attempt was more than 30 days ago. It is also possible that the scanner is not

    installed at all. Check whether each computer that is listed in the report is running, has the

    scanner installed, and uploads scan results to the server on a regular basis.

    To check whether the scanner is installed on a computer, log in to the BigFix console, and go to All

    Content > Analyses > Scanner

    Information, and open the Results tab. If the

    scanner is not installed on a computer, appropriate information is displayed.

    To check the time of the last scan attempt and whether scans finish successfully, go to

    All Content > Analyses > Software

    Scan Status, and open the Results tab.

    If the problem persists, upgrade the scanner to the latest version. For more information, see the following links.

    -NAH, ILMT L2






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