IBM QRadar SOAR

Hello,

I recently integrated snow into my Resilient platform and noticed that everything is bidirectional (incident creation, task creation, note creation/update) except for the Attachment where one only can send an attachment in one way, from Resilient to ServiceNow.

Seeing that, I decided to develop my own workflow on ServiceNow side, using Resilient Helper. But then I ran into a documentation that says that Resilient Helper API only provides the following functions:

• create()
• addNote()
• updateStateInResilient()

..when I want to deal with attachments!
I see then that this is impossible to implement with the help of Resilient Helper. Then I had the idea to do this on Resilient with REST API, but then the user would have to log in to Resilient to fetch the incident attachment. Not very smart.

Is there any better way to implement this?

Thanks in advance.

Kind regards.


------------------------------
Zohra SMAIL
------------------------------

Hi Zohra,

The current version of our ServiceNow App (v1.0.0) does not support sending Attachments from a ServiceNow Record to an IBM Resilient Incident.

The best was to implement this would be to add new functionality to the Resilient Helper to support it and this is something we hope to do in our next release of v2.0.0.

Today, there is no clean way to do it.

------------------------------
Shane Curtin
Integrations Engineer - IBM Resilient
------------------------------

Original Message:
Sent: Thu June 13, 2019 11:47 AM
From: Zohra SMAIL
Subject: SNOW integration : Send attachment from ServiceNow to Resilient

Hello,

I recently integrated snow into my Resilient platform and noticed that everything is bidirectional (incident creation, task creation, note creation/update) except for the Attachment where one only can send an attachment in one way, from Resilient to ServiceNow.

Seeing that, I decided to develop my own workflow on ServiceNow side, using Resilient Helper. But then I ran into a documentation that says that Resilient Helper API only provides the following functions:

• create()
• addNote()
• updateStateInResilient()

..when I want to deal with attachments!
I see then that this is impossible to implement with the help of Resilient Helper. Then I had the idea to do this on Resilient with REST API, but then the user would have to log in to Resilient to fetch the incident attachment. Not very smart.

Is there any better way to implement this?

Thanks in advance.

Kind regards.


------------------------------
Zohra SMAIL
------------------------------

Original Message------

Hello,

I recently integrated snow into my Resilient platform and noticed that everything is bidirectional (incident creation, task creation, note creation/update) except for the Attachment where one only can send an attachment in one way, from Resilient to ServiceNow.

Seeing that, I decided to develop my own workflow on ServiceNow side, using Resilient Helper. But then I ran into a documentation that says that Resilient Helper API only provides the following functions:

• create()
• addNote()
• updateStateInResilient()

..when I want to deal with attachments!
I see then that this is impossible to implement with the help of Resilient Helper. Then I had the idea to do this on Resilient with REST API, but then the user would have to log in to Resilient to fetch the incident attachment. Not very smart.

Is there any better way to implement this?

Thanks in advance.

Kind regards.


------------------------------
Zohra SMAIL
------------------------------

Hi Ron,

I managed to send the attachment's link in note. the user only have to go to the link and fetch the attachment. It is also possible to send the attachment by mail.

Thanks for your contribution

Zohra

------------------------------
Zohra SMAIL
------------------------------

Original Message:
Sent: Fri June 14, 2019 09:28 AM
From: Ron Varghese
Subject: SNOW integration : Send attachment from ServiceNow to Resilient

HI Zohra,

You can write an integration which is called by the workflow to do this via an automatic rule that is triggered when the servicenow number field is set. If no attachments then no action is needed. We are using a custom built integration to do our servicenow functionality so not sure if that is what you are looking to do but it is possible without a user fetching the number. Let me know if you have any additional questions.

 

Cheers,

	Ron Varghese Engineer, Information Security Cloud Security Operations 5100 Rings Road, Dublin, OH 43017 614.757.0101 dir

 

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Original Message------

Hello,

I recently integrated snow into my Resilient platform and noticed that everything is bidirectional (incident creation, task creation, note creation/update) except for the Attachment where one only can send an attachment in one way, from Resilient to ServiceNow.

Seeing that, I decided to develop my own workflow on ServiceNow side, using Resilient Helper. But then I ran into a documentation that says that Resilient Helper API only provides the following functions:

• create()
• addNote()
• updateStateInResilient()

..when I want to deal with attachments!
I see then that this is impossible to implement with the help of Resilient Helper. Then I had the idea to do this on Resilient with REST API, but then the user would have to log in to Resilient to fetch the incident attachment. Not very smart.

Is there any better way to implement this?

Thanks in advance.

Kind regards.


------------------------------
Zohra SMAIL
------------------------------