IBM QRadar

IBM QRadar

Join this online user group to communicate across Security product users and IBM experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

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  • 1.  QRadar Upgrade checklist doubt

    Posted Wed May 24, 2023 09:35 AM

    Hy guys, we have to schedule a QRadar upgrade from 7.4.3 to 7.5.
    Reading the prerequisites checklist, one point is the following one:

    Resolve any issues with applications in an error state or not displaying properly.


    Recently, our installed apps are showing us a blank page, all of them. This kind of problem can be fixed by the update or can negatively impact it?



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    Luca Sepe
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  • 2.  RE: QRadar Upgrade checklist doubt

    Posted Thu May 25, 2023 03:43 AM

    For the beginning: Did you try to restart them using /opt/qradar/qappmanager ? Did you see any messages under the alerts (top right) that relate to certificates ? 

    When it comes to apps certicate related issues are often seen as the cause. 



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    Dusan VIDOVIC
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  • 3.  RE: QRadar Upgrade checklist doubt

    Posted Mon May 29, 2023 03:41 AM

    Hi Dusan, going in ssh on my QRadar Console VM and reaching path /opt/qradar I cannot see no file, script and/or directory named qappmanager.

    About your second question, I have no alerts/warning about certificates.



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    Luca Sepe
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  • 4.  RE: QRadar Upgrade checklist doubt

    Posted Mon May 29, 2023 04:29 AM

    Sorry, I mistyped - proper path to the tool is /opt/qradar/support/qappmanager .
    There are few more details about it provided here: QRadar: About the qappmanager support utility



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    Dusan VIDOVIC
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