Originally posted by: SystemAdmin

Hi,
In AIX server we have many printers configured. We have some issues with print queues. Print queue is going down monthly once or twice. After that we are enableing
it & printer is then working fine. But is there any chance to know why the printer is
keep on going down. And is there any perment solution for this problem.

Thanks in advance.

Originally posted by: alethad

Can you give a little more informations?
What's the status of the printer when this happens? "DOWN", or "RUNNING" or what?
If you try to print to it what error messages are you getting?
The other question I would ask is to be sure it's not a particular print job that tiggers this. Like this is happening everytime you run some particular monthly report.

Originally posted by: chandru0078

if that queue DOWN automatically or whenever you sending huge number of pages or size in same time? if the that is the situation try to change the rembak value as below

1) cp /etc/qconfig /etc/qconfig.bak
2) Edit the /etc/qconfig file as below ( note the -T120)

backend = /usr/lib/lpd/rembak -T 120
3) Restart the qdaemon by issuing
refresh -s qdaemon
4) Please monitor after that

chandru0078

Originally posted by: SystemAdmin

Hi all,
Apologies for the late reply on this.
Some more information is, It is going down when ever user trying to print payroll
checks it seems.
And the status of the queue showing down only.
After that I am canceling the pending jobs & re-enabling the queue again.Then its
working fine. But the problem is keep on happening.

I will try to edit the /etc/qconfig file as stated above.

Originally posted by: alethad

There may be some control character in that print job that may be taking the printer down. Has this printer ever printed checks before? Can you print 1 check to another printer as a test?
Or either there may be some parameter setting on the printer that may have changed or needs to be set in order for you to print checks.

Good luck.

Originally posted by: SystemAdmin

Yes they use to print the pay checks earliear also. But these print queues are
recently migrated to AIX.53 server. Before that all these queues are configured on
HP-UX 11 server. I added T120 to rembak just 2 days back. But today again we have
the same issue with the other print queue.

Originally posted by: alethad

What type of printer is this?

If you've come from HP to AIX the printer drivers may be a little different. They do vary between unix flavors just a little. Go into the smit screens and check the list of printers to choose from. You may need to choose another printer driver for this printer. Just to be sure there might not be a better one that fits this printer.

Do you have another printer you can send these checks to?
Did you set up the printer yourself or let a script do it for you? If you didn't set it up, have you tried removing and re-creating the print spool for this printer?

Message was edited by: alethad