Originally posted by: robberendt
Something generates a call home request. I go into Manage Serviceable Events. I see a new "PMH#". This PMH# has a format of #####,###,### or TicketNumber,BranchCode,CountryCode. In my case it's normally something like #####,082,000.
I then try to look up this hardware number at https://www-947.ibm.com/support/servicerequest/viewHwPmr.action?problemNumber= However only software tickets can be reviewed with the #####,###,### format. Hardware tickets use a different format instead. For example A1C3FCCC.
Also I have two HMC's. They each have their own customer number. Support allows me to register all sorts of customer numbers for software support. IDK where the hardware "company number" associated with my ID came from. It doesn't match the customer number associated with either of those HMC's.
Compared to the excellent tracking available with software tickets the hardware tracking is simply a worthless waste of time for the end customer.
