IBM i Global

IBM i Global

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  • 1.  Numerous IBM i support websites are down and IDK how to get this fixed.

    Posted 13 days ago

    Numerous IBM i support websites are down and IDK how to get these fixed.

    I tried multiple browsers.  I even tried my cell phone's browser with the company wifi turned off.

    I cannot get to several IBM sites:
     
    Does your company upload diagnostic files to IBM Support? You may have to make configuration changes to continue to upload files. Read more https://www.ibm.com/support/pages/node/7161911


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    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
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  • 2.  RE: Numerous IBM i support websites are down and IDK how to get this fixed.

    Posted 13 days ago

    Opened case with IBM.

    Got the following reply:

    Hello,
    Due to an unplanned outage some elements of the IBM Support Site may not be functional. Users can create cases and can view and update cases by searching for the case number in the search bar. Users can also update cases by replying to case update emails. Users may see errors when trying to access the View My Cases page or interacting with our Virtual Assistant to view cases. Users may also experience problems when trying to access some technical documentation

    Best regards,
    Pradipti
    IBM eSupport Team



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    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
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  • 3.  RE: Numerous IBM i support websites are down and IDK how to get this fixed.

    Posted 12 days ago

    I have been getting this error:
    every so often on a few IBM sites , kind of annoying. 

    perhaps this is a good idea for everyone to keep a sacred archive of very critical information just incase there is a "smell of another migration" looming....



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    Marius le Roux theIBMiGuy
    Owner , IBM i Consultant & Technology Strategist
    MLR Consulting
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  • 4.  RE: Numerous IBM i support websites are down and IDK how to get this fixed.

    Posted 12 days ago

    I find it completely unacceptable that these websites have been down for DAYS!!!

    Being a Champion one is encouraged to bite your tongue on too much public criticism.  Some days this is hard.

    While, as you suggested, it may be prudent to occasionally download PDF versions of certain IBM sites there are some other things to consider.

    One, many of these sites do not have PDF versions.  You may have to create your own.

    Two, in the past some people have created sites like wayback.  IBM Legal tends to hold these with great disdain.

    The press is starting to pick up on these sites being down.  Perhaps our use of these sites for informational purposes is taking a far back seat to those who actually try to run their business on IBM Cloud.  https://www.networkworld.com/article/4000752/ibm-cloud-stumbles-again-second-major-outage-in-two-weeks.html  Maybe we should cut IBM some slack as they allocate resources to those poor fellows.



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    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
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  • 5.  RE: Numerous IBM i support websites are down and IDK how to get this fixed.

    Posted 12 days ago

    yes, the legal eagles does swoop on some sites, saw my fair share. 

    to the link you posted, and I quote here (with a slight "chuckle" on the cloud understanding part)

    Such recurring disruptions underscore the broader implications for enterprise IT strategy, often resulting in enterprises focusing on improving their cloud resilience beyond vendor contracts.

    "To attain true resilience, organizations must prioritize robust technical safeguards-such as multi-cloud strategies and geo-distributed architectures, as well as, strong contractual protections, including comprehensive SLAs. While a single outage may not immediately drive change, repeated failures or inadequate incident response can compel enterprises to diversify their cloud providers," Ram said.

    Gogia pointed out that building resilience today goes well beyond backup storage and secondary data centres. "Enterprises are now investing in multi-layer observability, cross-platform orchestration tooling, and secondary access routes that remain available even during vendor platform disruption. This could mean hosting lightweight admin portals outside the primary provider, deploying mirrored telemetry in a separate region, or using independent DNS management."

    These recent cloud outage examples - while not catastrophic - serve as useful stress tests that help identify soft spots in architecture and policy.

    which given the correct framing and mind , will be quite a good sales pitch still to sell people big iron on premises. (especially considering a multi-cloud strategy is way more in cost than what most sales people would like to admit). 

    but I do feel that its each cloud vendor's turn to see where the cracks come loose. Microsoft had their fair share over the past 3 years. 



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    Marius le Roux theIBMiGuy
    Owner , IBM i Consultant & Technology Strategist
    MLR Consulting
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  • 6.  RE: Numerous IBM i support websites are down and IDK how to get this fixed.

    Posted 11 days ago

    Well, cloud life. If it fails, it fails spectacularly.

    It's the good old "too many eggs in one basket", amplified. Not something unexpected.

    Guess what, internet was built as a very broad resilient distributed system in its original services. If "my" mail server was down, it was "just me and my company".

    Now we are re-centralizing some critical dependencies (like say authentication/authorizaton IAM) to the point that even some onprem systems are cross wired to cloud to function... what could possibly go wrong? :D



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    --ft
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  • 7.  RE: Numerous IBM i support websites are down and IDK how to get this fixed.

    Posted 12 days ago

    All the links in my original post are now working this Thursday morning.  Yay!



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    Robert Berendt IBMChampion
    Business Systems Analyst, Lead
    Dekko
    Fort Wayne
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