I am moving my IBM SPSS Concurrent Licensing software onto a new server from its original 2013 installation. I have uninstalled the software on the old server and installed it on the new server. When I insert the license authorization code I get the following error. "You are not allowed to generate any more new licenses". Since I uninstalled the old license can I be able to use the authorization code again.

The original account owner is no longer employed here.

Cindy Valdivia

Company: City of Santa Clarita Transit

Account ID:0003605799

Support Member​ 

Dear SPSS user,

due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, authorization code, email address, etc...  need to be handled through the SPSS Licensing support page:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) so that we can immediately process your request.

For licensing questions on Student and Gradpack versions, please reach out to your vendor or academic institution where you obtained the license:

https://www.ibm.com/support/pages/spss-student-version-and-graduate-pack-resources

IBM SPSS Technical Support