What product/components do you use and which version/fix level?

MWS 10.5 , latest fixes

Are you using a free trial or a product with a customer license?

Licensed

What are trying to achieve? Please describe in detail.

I have configured the LDAP Kerberos configuration in my MWS. Have done all the steps mentioned in the SAG documentation but looks like it’s not working.

When I am trying to login through browser it shows blank page and in the MWS log I can see the message like trying to login as guest user and authentication fails

Do you get any error messages? Please provide a full error message screenshot and log file.

2022-07-29 09:42:06 UTC (c.s.c.t.e.s.i.NervTaskEnablementManager:INFO) [Timer-15][] [] - Adding ITaskChangedEvent listener
2022-07-29 09:42:24 UTC (c.w.p.f.i.PortalServlet:INFO) [qtp459201738-121][ [RID:1]] [ [RID:1]] - Request [1xrllh02fkihj10eyc1yv8gt40:null] https://aws-bpmdev.customer.com/ (GET) 
2022-07-29 09:42:24 UTC (c.w.p.f.s.h.Validate:INFO) [qtp459201738-121][ [RID:1]] [ [RID:1]] - Trying to authenticate user: guest
2022-07-29 09:42:24 UTC (c.w.p.f.s.h.Validate:INFO) [qtp459201738-121][ [RID:1]] [ [RID:1]] - user Guest authenticated = true
2022-07-29 09:42:42 UTC (d.AccessCache:INFO) [MWS Cache Policy Timer: AccessCachePolicy][] [] - setMaxSizeLocalCache: AccessCache things: 0 entries: 0
2022-07-29 09:43:10 UTC (c.w.c.m.t.MemoryMonitorServiceTimer:WARN) [MemoryMonitorTimer][] [] - WARN threshold breached!  Current Memory: 143MB , Threshold Memory: 150MB
2022-07-29 09:43:10 UTC (c.w.c.m.MemoryMonitor:WARN) [MemoryMonitorTimer][] [] - Memory Monitor email configuration is empty. Cannot send notification email.
2022-07-29 09:43:14 UTC (/SolvayCommonUserDetails:INFO) [qtp459201738-115][] [] - ZenbotServlet: Begin fo Zenbot....
2022-07-29 09:43:14 UTC (c.w.p.m.d.i.DirSystemMechanics:WARN) [qtp459201738-115][] [] - null
java.lang.NullPointerException: null
at com.webmethods.caf.common.StringTools.removeChars(StringTools.java:2023) [com.webmethods.caf.shared.common_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at com.webmethods.portal.mech.dir.impl.DirMechanicsUtils.generateIDQuery(DirMechanicsUtils.java:64) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at com.webmethods.portal.portlet.wm_xt_ldapdirsvc.LdapTools.generateIDQuery(LdapTools.java:253) [?:?]
at com.webmethods.portal.portlet.wm_xt_ldapdirsvc.service.LdapDirQueryProvider.lookupByID(LdapDirQueryProvider.java:199) [?:?]
at com.webmethods.portal.mech.dir.impl.DirSystemMechanics$1.visit(DirSystemMechanics.java:347) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at com.webmethods.portal.mech.dir.impl.DirSystemMechanics.visitDirServices(DirSystemMechanics.java:802) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at com.webmethods.portal.mech.dir.impl.DirSystemMechanics.lookupPrincipalByID(DirSystemMechanics.java:344) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at com.webmethods.portal.bizPolicy.impl.ContextProvider.acquireContext(ContextProvider.java:700) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at com.webmethods.portal.bizPolicy.impl.ContextProvider.acquireContext(ContextProvider.java:694) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at com.webmethods.portal.bizPolicy.impl.ContextProvider.acquireContext(ContextProvider.java:677) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at com.webmethods.portal.bizPolicy.impl.ContextFactory.acquireContext(ContextFactory.java:110) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at zenbotMWS.ZenbotServlet.getCurrentContext(ZenbotServlet.java:109) [SolvayCommonUserDetails.jar:?]
at zenbotMWS.ZenbotServlet.getCurrentUserURI(ZenbotServlet.java:105) [SolvayCommonUserDetails.jar:?]
at zenbotMWS.ZenbotServlet._doGet(ZenbotServlet.java:38) [SolvayCommonUserDetails.jar:?]
at zenbotMWS.ZenbotServlet._doPost(ZenbotServlet.java:101) [SolvayCommonUserDetails.jar:?]
at zenbotMWS.ZenbotServlet.doPost(ZenbotServlet.java:32) [SolvayCommonUserDetails.jar:?]
at zenbotMWS.ZenbotServlet.service(ZenbotServlet.java:24) [SolvayCommonUserDetails.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) [javax.servlet-api_3.1.0.jar:3.1.0]
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808) [org.eclipse.jetty.servlet_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669) [org.eclipse.jetty.servlet_9.2.9.v20150224.jar:9.2.9.v20150224]
at com.webmethods.portal.framework.impl.SpnegoFilterWrapper.callFilterChain(SpnegoFilterWrapper.java:118) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at com.webmethods.portal.framework.impl.SpnegoFilterWrapper.doFilter(SpnegoFilterWrapper.java:98) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at zenbotMWS.userDetails.doFilter(userDetails.java:26) [SolvayCommonUserDetails.jar:?]
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) [org.eclipse.jetty.servlet_9.2.9.v20150224.jar:9.2.9.v20150224]
at com.webmethods.caf.faces.servlet.MultipartFilter.doFilter(MultipartFilter.java:69) [com.webmethods.caf.shared.jsf_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) [org.eclipse.jetty.servlet_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585) [org.eclipse.jetty.servlet_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:553) [org.eclipse.jetty.security_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) [org.eclipse.jetty.servlet_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at com.webmethods.portal.webapp.jetty7.MwsServer.handle(MwsServer.java:100) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at org.eclipse.jetty.server.Server.handle(Server.java:497) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540) [org.eclipse.jetty.io_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) [org.eclipse.jetty.util_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) [org.eclipse.jetty.util_9.2.9.v20150224.jar:9.2.9.v20150224]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_222]
2022-07-29 09:43:14 UTC (/SolvayCommonUserDetails:INFO) [qtp459201738-115][] [] - ZenbotServlet: Got zenbot in Exception....
2022-07-29 09:43:14 UTC (/SolvayCommonUserDetails:INFO) [qtp459201738-115][] [] - ZenbotServlet: com.webmethods.portal.PortalException: [POP.002.0108] User UID can not be found in MWS directories: null
2022-07-29 09:43:15 UTC (c.w.c.m.MemoryMonitor:WARN) [MemoryMonitorTimer][] [] - Memory Monitor email configuration is empty. Cannot send notification email.
2022-07-29 09:43:23 UTC (c.w.p.f.i.PortalServlet:INFO) [qtp459201738-120][ [RID:2]] [ [RID:2]] - Request [1xrllh02fkihj10eyc1yv8gt40:Guest] https://aws-bpmdev.customer.com/ (GET) 
2022-07-29 09:44:23 UTC (SpnegoHttpFilter:ERROR) [qtp459201738-115][] [] - HTTP Authorization Header=Negotiate YIIJMwYGKwYBBQUCoIIJJzCCCSOgMDAuBgkqhkiC9xIBAgIGCSqGSIb3EgECAgYKKwYBBAGCNwICHgYKKwYBBAGCNwICCqKCCO0EggjpYIII5QYJKoZIhvcSAQICAQBuggjUMIII0KADAgEFoQMCAQ6iBwMFACAAAACjggbpYYIG5TCCBuGgAwIBBaEQGw5FVUEuU09MVkFZLkNPTaIxMC+gAwIBAqEoMCYbBEhUVFAbHmFjZXcxZHdtdGRicG0wMS5ldWEuc29sdmF5LmNvbaOCBpMwggaPoAMCARKhAwIBBaKCBoEEggZ98pJagdlv+UgYCgzLeyNNq87XtKaL9JjHaE61UdjSBJ/wKzfnlTIw1bLlAetM2m9XAZhcYgqrpyLlMesauleLLQ/HeXpw3Rn+3yA0ZCmwa0rO+9dOX225g6OwXmKLM9CAqoD5OXKkU7gVDPouJmYQB5DJKrqtt2GBf6wgEgvUT+SkCeds8qLXQ3aTf8c/H3z9stBVsLvsU5INiz3z7mrtMawGdsdtv4HdiLfd02oo1i+d3IDtt4KTT3g4As2gUv9yjTh+268OJReDPF4ISfYykLwxtinvLlxcvKBk+6eYCM4ytgWTG6xODc7CW8jzH0BJ++AbU6Pym2sdnkd0QLu0DppaiF7/2XJM+uQTQXji/MSNYL1p2oQWLINzb9UjWkMPxg7AokVmg+ihv4DDeMmPtTItsyUm+YHf1cb/3rTDl3eAUXEXneYoROfO252HRHCvbXzt9QxNlYP0LpGEFyvTKjRuDBF15RUkZopTyn7piHXPzqwqALyGU2FG4aFFeZoOzbQ98RdneluBF+3xqt0GvRP5C6Hi6E/x/7kke3EwREDNNTZq+vIcQoFQ4xsP9iV/6nEj4sEXrbKgxYuUlF9nCFdfC3/+cxURbhyitWJad9YRlwCP7yORHUxfEfL9fuOOOCH5/sKnX2Z4GtxF1EmOTPMf8ftGWRFWellpWSE8R59u91cTAqiqRDbC+gOeGtDQQ6cHYLWe651XJSn8spa8+VfzFj3X1BNT191c+F14qpLYBGqBA8MfUBk28YF8MOlN3J++f/Jqm3N1ZjFQctLUtDC5HAenjTiC594nL7cDi3E4w0z9ieBg7Ycd/kgCBQ8za9vm80+71d108ZmyusMHe1DOD+Six3DQKQtMUN6Pwt1zS/aJayAGqU+Ervz7sSO2cO3k1aPpXr7wE1iTxWsMpTWlCVCinicGgVL5cfugjXMEOx09riaI7Rp+NKxrVMmxgAx6lqPK/PKG3vIXN6nvrfn1p8IgCJH1Zp/MoITr4rxLDtzCIQ5mIXwFXGn/Uu96yeQvyX7bINjefc9urLyX5cV6RO1GirvGZFP+/4xs0vLSkVPLFY1Dzz5YN7ByK3vNxRXbBU+2w+gc326M3sDueFrfW6kxmdjSNgfijx4Z416fBRs9Kfb0fTAyrSuibqWdHsWW5zhkBgfLJSKSS61Dl5HuAMH4HMhgK0vyT8VtioK2knhFnbsD53pr4nfTJkd1lJoyq3ZHS9mt7PJg/KZcSsdmQm7RExet8rCGGtnCa5lHci+zWK4xsFNEX+eVbWBoXTd5oMcCJZpnZAORQKAuoZVqak5f0eBb8KrHPObQ9GfACPsb8wmy0dKBl+TrkEQoheHwuTWBLzmF192TBk9omDRwbgGAk5wjsBwfLIKq5t0eGejPja1adRlCZM9QGaIDLQ6J5RnnnumIkU0gRTJHQwa67qUGGw2Bg3IOEuXtkO1XI4JNUl43H+qqMPdWhv/x+7wcxa3sLaFNlTphBGGoBOle27zoPDfqFM4V1sEgXImiuwoIQDeCyhUHPhtxWNmCYUOZzWGiCQaGCcc0lmcFShs/UFBSrPS7a3EZOP7GfDz5MQ+BiCdi2k28URbgZDtis7VrHC6oRbUZakqwjEhrY5O5RH0sBDRSvL44943k9tsfD30XBRUDLVasQUhPNoDEMFjhaR8c5ZqIUZj73PyuSvXc6cCfnswraHz5ijm7jKRDlbKq+DXG/5+u297cvBhE0AHj+iO4Xs9S+P5jnyNhozVO0wPwubMIVhXyJbCvGOuUn2cTvNcUXtqfmRzryaeDk53DcUaupbGAwa4WB4eo/0TQUcpWSnV0WHm9mCw9oKunYMX/m+uubFDK7sHLJS3lOrDuW40F7XZ7L+u2F1mxdSvxxFK8k4AYvaI66C5UqGhomH0So0H1yS8/AHGSWR0SKfYoMesNtt0LoiTVJ12Id6LBeG5jItHLGdhxWli3sjNJtpDrRuPhz20vjg2CS5u34AFgemxX9vc7ButBe0CQjZSsllsU7h4bGmmilMbuc9YO/qSnwBpRzqcqk++kbcnYEoEWfDKMUXCZTLbOt2tcLD9GK5rSP8G/n1W+kbZh6gUNNpK3ieNwLVe6UxgVa9l9zgwYG15aN4uTgfJYTepTwqKuqj3kT+4faNyMB1C5/L7sFsyBSWXe9al3rNty2wI+jGleQygjla1LTFoYu4DWsypfly/kvqnDwqQ4FgWkggHMMIIByKADAgESooIBvwSCAbsl6PZyWy0q5bJqKdw7+7TL+cxjeJsQjHBJ5NnuJPPmNYie1PbgTMVf7NL3PBEc9cEtxcWi57OOlI9mXftrKc4klKNpAEWROiM+V3vTILS3cHKmncD2rkRe7yPzxpSo8YCjAMBZ6kWp3OLQil+V2NmqZei3EcE/jaieIZZjUTmMnKwCnUBwcPxfTzfNPivtutZdPT9kZYTUT0XOo7stQJWKDcaJXenuETar8f1Ytqa5evfCx1qqj09IzsAcdEd4vR1YBWhpYITAtZIYCrwVdFhkWUmTXDlWox90ehZT3ClOjst9FQKYgW2CI/sgjdPUDgJWlg8Yep+vnXwwEgUuKzScLFGiaIXMXXj7Odp56aAHvKura7vZ5OyXDMltihRPSZJd6hdVp2ABmy3dLPCvH/sEQI6Iu+lyI2/EY8P2D9Iu0rOKY/46AfiOn3uq2FZzuQ5rRhum8GhDERQX8Hn/0azWc1IAYOi/wgFxgfioUJpjL8YdlqGhHs5wrxugEsH57ud2Go0pPxJa72Q+ZojgSdj/FyZwMduThTaXNey3i6q5Kszly0MPiJOJoZygfPi3DOUtV9tHqSJtvOgWZg==
2022-07-29 09:44:23 UTC (c.w.p.f.i.SpnegoFilterWrapper:INFO) [qtp459201738-115][] [] - Error while processing Kerberos tokenGSSException: Failure unspecified at GSS-API level (Mechanism level: Checksum failed)
2022-07-29 09:44:23 UTC (c.w.p.f.i.SpnegoFilterWrapper:WARN) [qtp459201738-115][] [] - Error in Kerberos authentication:
javax.servlet.ServletException: GSSException: Failure unspecified at GSS-API level (Mechanism level: Checksum failed)
at net.sourceforge.spnego.SpnegoHttpFilter.doFilter(SpnegoHttpFilter.java:228) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]
at com.webmethods.portal.framework.impl.SpnegoFilterWrapper.doFilter(SpnegoFilterWrapper.java:95) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) [org.eclipse.jetty.servlet_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585) [org.eclipse.jetty.servlet_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577) [org.eclipse.jetty.security_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) [org.eclipse.jetty.servlet_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:110) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at com.webmethods.portal.webapp.jetty7.MwsServer.handle(MwsServer.java:100) [com.webmethods.caf.server_10.5.0.0013-0277.jar:10.5.0.0013-0277]
at org.eclipse.jetty.server.Server.handle(Server.java:497) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257) [org.eclipse.jetty.server_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540) [org.eclipse.jetty.io_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) [org.eclipse.jetty.util_9.2.9.v20150224.jar:9.2.9.v20150224]
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) [org.eclipse.jetty.util_9.2.9.v20150224.jar:9.2.9.v20150224]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_222]
Caused by: org.ietf.jgss.GSSException: Failure unspecified at GSS-API level (Mechanism level: Checksum failed)
at sun.security.jgss.krb5.Krb5Context.acceptSecContext(Krb5Context.java:856) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:342) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:285) [?:1.8.0_222]
at sun.security.jgss.spnego.SpNegoContext.GSS_acceptSecContext(SpNegoContext.java:906) [?:1.8.0_222]
at sun.security.jgss.spnego.SpNegoContext.acceptSecContext(SpNegoContext.java:556) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:342) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:285) [?:1.8.0_222]
at net.sourceforge.spnego.SpnegoAuthenticator.doSpnegoAuth(SpnegoAuthenticator.java:440) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]
at net.sourceforge.spnego.SpnegoAuthenticator.authenticate(SpnegoAuthenticator.java:290) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]
at net.sourceforge.spnego.SpnegoHttpFilter.doFilter(SpnegoHttpFilter.java:224) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]
... 22 more
Caused by: sun.security.krb5.KrbCryptoException: Checksum failed
at sun.security.krb5.internal.crypto.Aes256CtsHmacSha1EType.decrypt(Aes256CtsHmacSha1EType.java:102) [?:1.8.0_222]
at sun.security.krb5.internal.crypto.Aes256CtsHmacSha1EType.decrypt(Aes256CtsHmacSha1EType.java:94) [?:1.8.0_222]
at sun.security.krb5.EncryptedData.decrypt(EncryptedData.java:175) [?:1.8.0_222]
at sun.security.krb5.KrbApReq.authenticate(KrbApReq.java:281) [?:1.8.0_222]
at sun.security.krb5.KrbApReq.<init>(KrbApReq.java:149) [?:1.8.0_222]
at sun.security.jgss.krb5.InitSecContextToken.<init>(InitSecContextToken.java:108) [?:1.8.0_222]
at sun.security.jgss.krb5.Krb5Context.acceptSecContext(Krb5Context.java:829) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:342) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:285) [?:1.8.0_222]
at sun.security.jgss.spnego.SpNegoContext.GSS_acceptSecContext(SpNegoContext.java:906) [?:1.8.0_222]
at sun.security.jgss.spnego.SpNegoContext.acceptSecContext(SpNegoContext.java:556) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:342) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:285) [?:1.8.0_222]
at net.sourceforge.spnego.SpnegoAuthenticator.doSpnegoAuth(SpnegoAuthenticator.java:440) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]
at net.sourceforge.spnego.SpnegoAuthenticator.authenticate(SpnegoAuthenticator.java:290) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]
at net.sourceforge.spnego.SpnegoHttpFilter.doFilter(SpnegoHttpFilter.java:224) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]
... 22 more
Caused by: java.security.GeneralSecurityException: Checksum failed
at sun.security.krb5.internal.crypto.dk.AesDkCrypto.decryptCTS(AesDkCrypto.java:451) [?:1.8.0_222]
at sun.security.krb5.internal.crypto.dk.AesDkCrypto.decrypt(AesDkCrypto.java:272) [?:1.8.0_222]
at sun.security.krb5.internal.crypto.Aes256.decrypt(Aes256.java:76) [?:1.8.0_222]
at sun.security.krb5.internal.crypto.Aes256CtsHmacSha1EType.decrypt(Aes256CtsHmacSha1EType.java:100) [?:1.8.0_222]
at sun.security.krb5.internal.crypto.Aes256CtsHmacSha1EType.decrypt(Aes256CtsHmacSha1EType.java:94) [?:1.8.0_222]
at sun.security.krb5.EncryptedData.decrypt(EncryptedData.java:175) [?:1.8.0_222]
at sun.security.krb5.KrbApReq.authenticate(KrbApReq.java:281) [?:1.8.0_222]
at sun.security.krb5.KrbApReq.<init>(KrbApReq.java:149) [?:1.8.0_222]
at sun.security.jgss.krb5.InitSecContextToken.<init>(InitSecContextToken.java:108) [?:1.8.0_222]
at sun.security.jgss.krb5.Krb5Context.acceptSecContext(Krb5Context.java:829) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:342) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:285) [?:1.8.0_222]
at sun.security.jgss.spnego.SpNegoContext.GSS_acceptSecContext(SpNegoContext.java:906) [?:1.8.0_222]
at sun.security.jgss.spnego.SpNegoContext.acceptSecContext(SpNegoContext.java:556) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:342) [?:1.8.0_222]
at sun.security.jgss.GSSContextImpl.acceptSecContext(GSSContextImpl.java:285) [?:1.8.0_222]
at net.sourceforge.spnego.SpnegoAuthenticator.doSpnegoAuth(SpnegoAuthenticator.java:440) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]
at net.sourceforge.spnego.SpnegoAuthenticator.authenticate(SpnegoAuthenticator.java:290) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]
at net.sourceforge.spnego.SpnegoHttpFilter.doFilter(SpnegoHttpFilter.java:224) [com.softwareag.net.sourceforge.spnego_0.0.0.0000-0003.jar:0.0.0.0000-0003]

Have you installed latest fixes for the products

Yes

Similar issue was resolved in the past by disabling the encryption keys which were configured at Active directory for the service principal account. See:
Untitled (softwareag.com)
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