Thanks for your quick responses!
@Rankesh:
- as i mentioned we’ve tried many subversions (also the updated version) of Java7 and other components
- the OS where the application is running is Win2k3 server, and it is updated
- about patches, i haven’t found any, because it is an old version (wM)
@Mahesh:
The issue happen from the first time they’re trying to use the new version of the webapp, there are many modifications made on it, like we’ve added SmartHeap support. It was working before, but i do not know what was the version of the components like JDK or Tomcat, but they surely were old versions.
I cannot downgrade to older Java, because the components have been built using JDK7.
About question #5, i’m not sure about the root of the error, because the stack can be corrupt, all i know is the current dump/log files are pointing to the wM java and jni calls.
@Holger
Sorry, but i cannot run “awbroker -version”, because we don’t have access to their server, we have only 2 files needed to connect to it (the client part), actually they put these files to a war file (and of course after deployment there is a batch file need to be run, to put the files to the right place, and set some configuration automatically). So we have only the war file that contains client50.jar and awssl50jn.dll.
We made a thorough investigation on this error, all we know right now:
- the webapp is working fine for 2-3 days before the crash
- the JVM crashes in native code, when calling the MemAllocAligned function of the shsmp.dll, but based on the mdmp files, it points to awssl50jn.dll, just like the Java frames in the crash log generated by the JVM
We will ask the customer to update wM to the latest version if we’re sure about that the error is with this version of wM. I haven’t found reference to shsmp.dll in awssl50jn.dll, but cannot exclude that it checks that the mentioned dll is available, and uses that for memory management.
That’s why i asked that wM using Microquill’s SmartHeap or not…
Many Thanks:
Peter
#broker#webMethods#Universal-Messaging-Broker#Integration-Server-and-ESB