Hello,

we are having some problems with workexecution attachments. Attachments are syncing from Maximo to Anywhere, but not vice versa. When we add a attachment in workexecution, it seems as it is uploaded to Maximo, but nothing happens in Maximo..also at that moment that workorder stops syncing with Maximo(even description field). 

There is nothing we could find in Maximo log even after setting OSLC log to DEBUG. In Android log we get errors. I am attaching the log file.
In workexecution app log we get this:

2020-06-23 07:21:21.422[ERROR] [TRACE] [ATTACHMENTSERVICE]: uploadFileAsPromise result: {"isTrusted":true}
2020-06-23 07:21:21.427[ERROR] [TRACE] [ATTACHMENTSERVICE] Fail to parse JSON from attachment response, error = SyntaxError: Unexpected token < in JSON at position 0

We also found this:
Anywhere 7.6.4 - Upload Attachment
But we have it set up like it is described, still no luck.

Has anyone run into the same problem?

Thank you

------------------------------
Robi Cavnik
Troia d.o.o.
------------------------------



#Maximo
#MaximoAnywhere
#AssetandFacilitiesManagement

Hello Robi,

I suspect that this is due to a malformed URL, if that is the case, I have the workaround, in that case. send me an email to ctorres@cl.ibm.com and I will show you how to do it.

Regards

------------------------------
Claudio Torres Mendoza
------------------------------

Original Message:
Sent: Tue June 23, 2020 03:39 AM
From: Robi Cavnik
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello,

we are having some problems with workexecution attachments. Attachments are syncing from Maximo to Anywhere, but not vice versa. When we add a attachment in workexecution, it seems as it is uploaded to Maximo, but nothing happens in Maximo..also at that moment that workorder stops syncing with Maximo(even description field). 

There is nothing we could find in Maximo log even after setting OSLC log to DEBUG. In Android log we get errors. I am attaching the log file.
In workexecution app log we get this:

2020-06-23 07:21:21.422[ERROR] [TRACE] [ATTACHMENTSERVICE]: uploadFileAsPromise result: {"isTrusted":true}
2020-06-23 07:21:21.427[ERROR] [TRACE] [ATTACHMENTSERVICE] Fail to parse JSON from attachment response, error = SyntaxError: Unexpected token < in JSON at position 0

We also found this:
Anywhere 7.6.4 - Upload Attachment
But we have it set up like it is described, still no luck.

Has anyone run into the same problem?

Thank you

------------------------------
Robi Cavnik
Troia d.o.o.
------------------------------



#MaximoAnywhere
#AssetandFacilitiesManagement
#Maximo

Hi

I have the same problem. Would it be possible to share the solution publicly?

Regards
Bani Greyling

------------------------------
Bani Greyling
------------------------------

Original Message:
Sent: Tue June 23, 2020 10:01 AM
From: Claudio Torres Mendoza
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello Robi,

I suspect that this is due to a malformed URL, if that is the case, I have the workaround, in that case. send me an email to ctorres@cl.ibm.com and I will show you how to do it.

Regards

------------------------------
Claudio Torres Mendoza

Original Message:
Sent: Tue June 23, 2020 03:39 AM
From: Robi Cavnik
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello,

we are having some problems with workexecution attachments. Attachments are syncing from Maximo to Anywhere, but not vice versa. When we add a attachment in workexecution, it seems as it is uploaded to Maximo, but nothing happens in Maximo..also at that moment that workorder stops syncing with Maximo(even description field). 

There is nothing we could find in Maximo log even after setting OSLC log to DEBUG. In Android log we get errors. I am attaching the log file.
In workexecution app log we get this:

2020-06-23 07:21:21.422[ERROR] [TRACE] [ATTACHMENTSERVICE]: uploadFileAsPromise result: {"isTrusted":true}
2020-06-23 07:21:21.427[ERROR] [TRACE] [ATTACHMENTSERVICE] Fail to parse JSON from attachment response, error = SyntaxError: Unexpected token < in JSON at position 0

We also found this:
Anywhere 7.6.4 - Upload Attachment
But we have it set up like it is described, still no luck.

Has anyone run into the same problem?

Thank you

------------------------------
Robi Cavnik
Troia d.o.o.
------------------------------



#MaximoAnywhere
#Maximo
#AssetandFacilitiesManagement

Hello Bani,

You can  request the LAFix-IJ24990-764 to support,

Regards

------------------------------
Claudio Torres Mendoza
------------------------------

Original Message:
Sent: Mon August 17, 2020 05:13 AM
From: Bani Greyling
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hi

I have the same problem. Would it be possible to share the solution publicly?

Regards
Bani Greyling

------------------------------
Bani Greyling

Original Message:
Sent: Tue June 23, 2020 10:01 AM
From: Claudio Torres Mendoza
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello Robi,

I suspect that this is due to a malformed URL, if that is the case, I have the workaround, in that case. send me an email to ctorres@cl.ibm.com and I will show you how to do it.

Regards

------------------------------
Claudio Torres Mendoza

Original Message:
Sent: Tue June 23, 2020 03:39 AM
From: Robi Cavnik
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello,

we are having some problems with workexecution attachments. Attachments are syncing from Maximo to Anywhere, but not vice versa. When we add a attachment in workexecution, it seems as it is uploaded to Maximo, but nothing happens in Maximo..also at that moment that workorder stops syncing with Maximo(even description field). 

There is nothing we could find in Maximo log even after setting OSLC log to DEBUG. In Android log we get errors. I am attaching the log file.
In workexecution app log we get this:

2020-06-23 07:21:21.422[ERROR] [TRACE] [ATTACHMENTSERVICE]: uploadFileAsPromise result: {"isTrusted":true}
2020-06-23 07:21:21.427[ERROR] [TRACE] [ATTACHMENTSERVICE] Fail to parse JSON from attachment response, error = SyntaxError: Unexpected token < in JSON at position 0

We also found this:
Anywhere 7.6.4 - Upload Attachment
But we have it set up like it is described, still no luck.

Has anyone run into the same problem?

Thank you

------------------------------
Robi Cavnik
Troia d.o.o.
------------------------------



#MaximoAnywhere
#AssetandFacilitiesManagement
#Maximo

Got the same fix and after comparing the CommunicationManager.js files there's actually only one line of code change

//anywhereUploadPath = WL.StaticAppProps.WORKLIGHT_BASE_URL + changeRecord.identifier.substr(resourceMetadata._urlBase.length,changeRecord.identifier.length) + anywhereUploadPath.slice(anywhereUploadPath.indexOf("/"));
anywhereUploadPath = changeRecord.identifier + anywhereUploadPath.slice(anywhereUploadPath.indexOf("/"));

------------------------------
Christopher Kung
------------------------------

Original Message:
Sent: Sun August 30, 2020 02:19 PM
From: Claudio Torres Mendoza
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello Bani,

You can  request the LAFix-IJ24990-764 to support,

Regards

------------------------------
Claudio Torres Mendoza

Original Message:
Sent: Mon August 17, 2020 05:13 AM
From: Bani Greyling
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hi

I have the same problem. Would it be possible to share the solution publicly?

Regards
Bani Greyling

------------------------------
Bani Greyling

Original Message:
Sent: Tue June 23, 2020 10:01 AM
From: Claudio Torres Mendoza
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello Robi,

I suspect that this is due to a malformed URL, if that is the case, I have the workaround, in that case. send me an email to ctorres@cl.ibm.com and I will show you how to do it.

Regards

------------------------------
Claudio Torres Mendoza

Original Message:
Sent: Tue June 23, 2020 03:39 AM
From: Robi Cavnik
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello,

we are having some problems with workexecution attachments. Attachments are syncing from Maximo to Anywhere, but not vice versa. When we add a attachment in workexecution, it seems as it is uploaded to Maximo, but nothing happens in Maximo..also at that moment that workorder stops syncing with Maximo(even description field). 

There is nothing we could find in Maximo log even after setting OSLC log to DEBUG. In Android log we get errors. I am attaching the log file.
In workexecution app log we get this:

2020-06-23 07:21:21.422[ERROR] [TRACE] [ATTACHMENTSERVICE]: uploadFileAsPromise result: {"isTrusted":true}
2020-06-23 07:21:21.427[ERROR] [TRACE] [ATTACHMENTSERVICE] Fail to parse JSON from attachment response, error = SyntaxError: Unexpected token < in JSON at position 0

We also found this:
Anywhere 7.6.4 - Upload Attachment
But we have it set up like it is described, still no luck.

Has anyone run into the same problem?

Thank you

------------------------------
Robi Cavnik
Troia d.o.o.
------------------------------



#AssetandFacilitiesManagement
#MaximoAnywhere
#Maximo

Thank you @Christopher Kung! It worked for me.​

------------------------------
Alexey Potanin
------------------------------

Original Message:
Sent: Tue September 08, 2020 11:52 AM
From: Christopher Kung
Subject: Maximo Anywhere 7.6.4 Upload attachments

Got the same fix and after comparing the CommunicationManager.js files there's actually only one line of code change

//anywhereUploadPath = WL.StaticAppProps.WORKLIGHT_BASE_URL + changeRecord.identifier.substr(resourceMetadata._urlBase.length,changeRecord.identifier.length) + anywhereUploadPath.slice(anywhereUploadPath.indexOf("/"));
anywhereUploadPath = changeRecord.identifier + anywhereUploadPath.slice(anywhereUploadPath.indexOf("/"));

------------------------------
Christopher Kung

Original Message:
Sent: Sun August 30, 2020 02:19 PM
From: Claudio Torres Mendoza
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello Bani,

You can  request the LAFix-IJ24990-764 to support,

Regards

------------------------------
Claudio Torres Mendoza

Original Message:
Sent: Mon August 17, 2020 05:13 AM
From: Bani Greyling
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hi

I have the same problem. Would it be possible to share the solution publicly?

Regards
Bani Greyling

------------------------------
Bani Greyling

Original Message:
Sent: Tue June 23, 2020 10:01 AM
From: Claudio Torres Mendoza
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello Robi,

I suspect that this is due to a malformed URL, if that is the case, I have the workaround, in that case. send me an email to ctorres@cl.ibm.com and I will show you how to do it.

Regards

------------------------------
Claudio Torres Mendoza

Original Message:
Sent: Tue June 23, 2020 03:39 AM
From: Robi Cavnik
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello,

we are having some problems with workexecution attachments. Attachments are syncing from Maximo to Anywhere, but not vice versa. When we add a attachment in workexecution, it seems as it is uploaded to Maximo, but nothing happens in Maximo..also at that moment that workorder stops syncing with Maximo(even description field). 

There is nothing we could find in Maximo log even after setting OSLC log to DEBUG. In Android log we get errors. I am attaching the log file.
In workexecution app log we get this:

2020-06-23 07:21:21.422[ERROR] [TRACE] [ATTACHMENTSERVICE]: uploadFileAsPromise result: {"isTrusted":true}
2020-06-23 07:21:21.427[ERROR] [TRACE] [ATTACHMENTSERVICE] Fail to parse JSON from attachment response, error = SyntaxError: Unexpected token < in JSON at position 0

We also found this:
Anywhere 7.6.4 - Upload Attachment
But we have it set up like it is described, still no luck.

Has anyone run into the same problem?

Thank you

------------------------------
Robi Cavnik
Troia d.o.o.
------------------------------



#AssetandFacilitiesManagement
#MaximoAnywhere
#Maximo

Hi, I have the LAFix-IJ24990-764 but somehow still got this issue. Is there someone in the same situation here ?

Thank you

------------------------------
Mathieu Guilmette
------------------------------

Original Message:
Sent: Tue September 08, 2020 11:52 AM
From: Christopher Kung
Subject: Maximo Anywhere 7.6.4 Upload attachments

Got the same fix and after comparing the CommunicationManager.js files there's actually only one line of code change

//anywhereUploadPath = WL.StaticAppProps.WORKLIGHT_BASE_URL + changeRecord.identifier.substr(resourceMetadata._urlBase.length,changeRecord.identifier.length) + anywhereUploadPath.slice(anywhereUploadPath.indexOf("/"));
anywhereUploadPath = changeRecord.identifier + anywhereUploadPath.slice(anywhereUploadPath.indexOf("/"));

------------------------------
Christopher Kung

Original Message:
Sent: Sun August 30, 2020 02:19 PM
From: Claudio Torres Mendoza
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello Bani,

You can  request the LAFix-IJ24990-764 to support,

Regards

------------------------------
Claudio Torres Mendoza

Original Message:
Sent: Mon August 17, 2020 05:13 AM
From: Bani Greyling
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hi

I have the same problem. Would it be possible to share the solution publicly?

Regards
Bani Greyling

------------------------------
Bani Greyling

Original Message:
Sent: Tue June 23, 2020 10:01 AM
From: Claudio Torres Mendoza
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello Robi,

I suspect that this is due to a malformed URL, if that is the case, I have the workaround, in that case. send me an email to ctorres@cl.ibm.com and I will show you how to do it.

Regards

------------------------------
Claudio Torres Mendoza

Original Message:
Sent: Tue June 23, 2020 03:39 AM
From: Robi Cavnik
Subject: Maximo Anywhere 7.6.4 Upload attachments

Hello,

we are having some problems with workexecution attachments. Attachments are syncing from Maximo to Anywhere, but not vice versa. When we add a attachment in workexecution, it seems as it is uploaded to Maximo, but nothing happens in Maximo..also at that moment that workorder stops syncing with Maximo(even description field). 

There is nothing we could find in Maximo log even after setting OSLC log to DEBUG. In Android log we get errors. I am attaching the log file.
In workexecution app log we get this:

2020-06-23 07:21:21.422[ERROR] [TRACE] [ATTACHMENTSERVICE]: uploadFileAsPromise result: {"isTrusted":true}
2020-06-23 07:21:21.427[ERROR] [TRACE] [ATTACHMENTSERVICE] Fail to parse JSON from attachment response, error = SyntaxError: Unexpected token < in JSON at position 0

We also found this:
Anywhere 7.6.4 - Upload Attachment
But we have it set up like it is described, still no luck.

Has anyone run into the same problem?

Thank you

------------------------------
Robi Cavnik
Troia d.o.o.
------------------------------



#AssetandFacilitiesManagement
#Maximo
#MaximoAnywhere