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  • 1.  MAS 9.1 - in Maximo Mobile device, support data is not loading.

    Posted Wed October 15, 2025 09:43 AM

    Hi, 

    In MAS 9.1 version, When logged in Mobile device, supporting data doesn't load and throws below error. 

    Supporting data

    Cannot read properties of undefined (reading 'toUpperCase')

    Anyone faced similar issue? 



    ------------------------------
    Prathamesh Kulkarni
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  • 2.  RE: MAS 9.1 - in Maximo Mobile device, support data is not loading.

    Posted Fri October 17, 2025 10:00 AM

    I would recommend to review the mobile log files for additional information. Please do enable "Enable debug logging" option before collecting the log files



    ------------------------------
    Lokesh Prabhu Ayill Balaji
    Maximo Consultant
    Sedin Technologies Corp || EAM360
    Fredericton NB
    5062380196
    ------------------------------

    Original Message


  • 3.  RE: MAS 9.1 - in Maximo Mobile device, support data is not loading.

    Posted Tue October 21, 2025 06:17 PM
    Edited by Steven Shull Tue October 21, 2025 06:17 PM

    I'd check out your mobile schema (open a new tab after authenticating and hit /maximo/oslc/graphite/mobile/schema). Likely you have some sort of error and that would be visible at the bottom of the schema. 



    ------------------------------
    Steven Shull
    Principal Maximo Solutions Engineer
    Naviam
    Cincinnati OH
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    Original Message


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