Decision Optimization

Decision Optimization

Delivers prescriptive analytics capabilities and decision intelligence to improve decision-making.

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  • 1.  macOS Installer vor CPLEX 20.10 not working.

    Posted Sat December 12, 2020 08:03 PM
    Reply

    I tried to install the new ILOG CPLEX Optimization Studio 20.10 version on two different Macs (10.15.4 and 10.15.7). At the first sight, the installation seems to work (it only runs for a second). Checking the /Applications/CPLEX_Studio201/ folder, I notice it's only containing a log file for the failed installation:

    __________________________________________________________________________ Sat Dec 12 06:24:19 CET 2020 Free Memory: 10828 kB Total Memory: 41152 kB java.class.path: /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java/Execute.zip /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java/IAClasses.zip /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java/installscript.zip /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java/linking.zip ZGUtil.CLASS_PATH: /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java/Execute.zip /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java/IAClasses.zip /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java/installscript.zip /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java sun.boot.class.path: /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre/lib/default/jclSC180/vm.jar /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre/lib/se-service.jar /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre/lib/rt.jar /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre/lib/resources.jar /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre/lib/jsse.jar /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre/lib/charsets.jar /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre/lib/jce.jar java.ext.dirs: /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre/lib/ext java.version == 1.8.0_265 (Java 1) mrj.version == null java.vm.name == Eclipse OpenJ9 VM java.vm.vendor == Eclipse OpenJ9 java.vm.version == openj9-0.21.0 java.vm.specification.name == Java Virtual Machine Specification java.vm.specification.vendor == Oracle Corporation java.vm.specification.version == 1.8 java.specification.name == Java Platform API Specification java.specification.vendor == Oracle Corporation java.specification.version == 1.8 java.vendor == Eclipse OpenJ9 java.vendor.url == http://www.eclipse.org/openj9 java.class.version == 52.0 java.library.path == .:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java:/private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d:/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre/lib:/private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources/Java:/private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/MacOS:/private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d/cplex_studio2010-osx.app/Contents/Resources java.compiler == j9jit29 java.home == /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/IA1420302754/IA1420302754/jre/Contents/Home/jre java.io.tmpdir == /var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/ os.name == Mac OS X os.arch == x86_64 os.version == 10.15.7 path.separator == : file.separator == / file.encoding == UTF-8 user.name == jonathan user.home == /Users/jonathan user.dir == /private/var/folders/nv/mgyh2t4d7s12md3gjtfythcc0000gn/T/AppTranslocation/F7CFCAFC-A7C4-4C0D-892B-A0EBCBA358F1/d user.language == en user.region == null __________________________________________________________________________ Installed Feature(s) Application, Help of CPLEX Optimization Studio 20.1 Install Begin: DECEMBER 12, 2020 6:24:19 PM CET Install End: DECEMBER 12, 2020 6:24:19 PM CET Installed by InstallAnywhere 20.0 Premier Build 6336 User Interactions ----------------- Summary ------- Installation: Unsuccessful. 0 Successes 0 Warnings 0 NonFatalErrors 1 FatalErrors Action Notes: None Install Log Detail: Product Installer: Status: FATAL ERROR Additional Notes: FATAL ERROR - The installer has failed due to an unhandled exception java.awt.IllegalComponentStateException: The frame is decorated

    The error message is identical on both Macs. Any ideas? I guess there's something wrong with the java installer...

    PS: The installer for version 12.9 runs without any problems on both Macs.

    Best,

    Jonathan






    #DecisionOptimization
    #Support
    #SupportMigration


  • 2.  RE: macOS Installer vor CPLEX 20.10 not working.

    Posted Mon December 14, 2020 07:20 PM
    Reply

    I'm having the same problem.






    #DecisionOptimization
    #Support
    #SupportMigration


  • 3.  RE: macOS Installer vor CPLEX 20.10 not working.

    Posted Thu December 17, 2020 10:26 PM
    Reply

    Still no reaction after 5 days? I am not sure if this is the right place to ask, but I can't log into the CPLEX Community / IBM Data Science Community to make a post there (nothing happens after clicking the 'join / login' button...). And since I am an academic user, I don't have access to talk to an agent via the support chat...

    Would really appreciate any reaction from the support team. At least that they become aware of the problem.

    Thanks again!






    #DecisionOptimization
    #Support
    #SupportMigration


  • 4.  RE: macOS Installer vor CPLEX 20.10 not working.

    Posted Fri December 18, 2020 03:31 PM
    Reply

    I asked support and no version of CPLEX is supported on Big Sur right now.






    #DecisionOptimization
    #Support
    #SupportMigration


  • 5.  RE: macOS Installer vor CPLEX 20.10 not working.

    Posted Fri December 18, 2020 04:19 PM
    Reply

    Thanks, but I use Catalina (10.15.x) which is explicitly listed as supported:


    https://www.ibm.com/software/reports/compatibility/clarity-reports/report/html/softwareReqsForProduct?deliverableId=68389880A19511EABFBF85B072E839A0&osPlatform=Mac%20OS#






    #DecisionOptimization
    #Support
    #SupportMigration


  • 6.  RE: macOS Installer vor CPLEX 20.10 not working.

    Posted Mon January 04, 2021 11:07 AM
    Reply

    Just for the log, it looks like switching to light mode fixed your issue.

    https://community.ibm.com/community/user/datascience/communities/community-home/digestviewer/viewthread?MessageKey=1e453851-3c50-4c72-83a9-8c7f05df8810&CommunityKey=ab7de0fd-6f43-47a9-8261-33578a231bb7&tab=digestviewer#bm1e453851-3c50-4c72-83a9-8c7f05df8810

    Thanks






    #DecisionOptimization
    #Support
    #SupportMigration