Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

Thank you Oktawian,

The Flexnet workaround works. I am able to genrate the license.

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

ILMT Team - Is this still going on? I am unable to generate the License Authorization file neither via the https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html#:~:text=Generating%20a%20BigFix%20license%20authorization%20file%20for%20ILMT&text=Before%20you%20can%20download%20License,installer%20from%20the%20BigFix%20Console nor via the workarounds shared within this post.

Can someone help with the resolution? One more thing i observed was - If i use my personal email, it let me generate the license file but not with my organization account. Also, the Flexnet link works if you paste the link with default values - ILMT OPs user and not when you replace the information with your information. 

Thank you Oktawian,

The Flexnet workaround works. I am able to genrate the license.

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

Indeed, it looks like that HCL added some filtering to those License authorization params.
Will let you know as soon as I get some insight into this,

ILMT Team - Is this still going on? I am unable to generate the License Authorization file neither via the https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html#:~:text=Generating%20a%20BigFix%20license%20authorization%20file%20for%20ILMT&text=Before%20you%20can%20download%20License,installer%20from%20the%20BigFix%20Console nor via the workarounds shared within this post.

Can someone help with the resolution? One more thing i observed was - If i use my personal email, it let me generate the license file but not with my organization account. Also, the Flexnet link works if you paste the link with default values - ILMT OPs user and not when you replace the information with your information. 

Thank you Oktawian,

The Flexnet workaround works. I am able to genrate the license.

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

Indeed, it looks like that HCL added some filtering to those License authorization params.
Will let you know as soon as I get some insight into this,

ILMT Team - Is this still going on? I am unable to generate the License Authorization file neither via the https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html#:~:text=Generating%20a%20BigFix%20license%20authorization%20file%20for%20ILMT&text=Before%20you%20can%20download%20License,installer%20from%20the%20BigFix%20Console nor via the workarounds shared within this post.

Can someone help with the resolution? One more thing i observed was - If i use my personal email, it let me generate the license file but not with my organization account. Also, the Flexnet link works if you paste the link with default values - ILMT OPs user and not when you replace the information with your information. 

Thank you Oktawian,

The Flexnet workaround works. I am able to genrate the license.

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

There has been some changes in the generation of License Authorization file process (switchover to new site).
Following is a technote with link for BigFix license generation:
https://www.ibm.com/support/pages/generating-license-authirization-file-hcl-bigfix-server-used-license-metric-tool

Indeed, it looks like that HCL added some filtering to those License authorization params.
Will let you know as soon as I get some insight into this,

ILMT Team - Is this still going on? I am unable to generate the License Authorization file neither via the https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html#:~:text=Generating%20a%20BigFix%20license%20authorization%20file%20for%20ILMT&text=Before%20you%20can%20download%20License,installer%20from%20the%20BigFix%20Console nor via the workarounds shared within this post.

Can someone help with the resolution? One more thing i observed was - If i use my personal email, it let me generate the license file but not with my organization account. Also, the Flexnet link works if you paste the link with default values - ILMT OPs user and not when you replace the information with your information. 

Thank you Oktawian,

The Flexnet workaround works. I am able to genrate the license.

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

Sorry, the previous one got screwed up, here is the working one:
https://www.ibm.com/support/pages/generating-license-authorization-file-hcl-bigfix-server-used-license-metric-tool

There has been some changes in the generation of License Authorization file process (switchover to new site).
Following is a technote with link for BigFix license generation:
https://www.ibm.com/support/pages/generating-license-authirization-file-hcl-bigfix-server-used-license-metric-tool

Indeed, it looks like that HCL added some filtering to those License authorization params.
Will let you know as soon as I get some insight into this,

ILMT Team - Is this still going on? I am unable to generate the License Authorization file neither via the https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html#:~:text=Generating%20a%20BigFix%20license%20authorization%20file%20for%20ILMT&text=Before%20you%20can%20download%20License,installer%20from%20the%20BigFix%20Console nor via the workarounds shared within this post.

Can someone help with the resolution? One more thing i observed was - If i use my personal email, it let me generate the license file but not with my organization account. Also, the Flexnet link works if you paste the link with default values - ILMT OPs user and not when you replace the information with your information. 

Thank you Oktawian,

The Flexnet workaround works. I am able to genrate the license.

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

Previous post didn't appear to go thru so I will try again.

This link works to create the license file: https://www.ibm.com/support/pages/generating-license-authorization-file-hcl-bigfix-server-used-license-metric-tool

The license file along with "export tlm_debug_online_installation=false" allowed me to get another step further with the All-In-One install. Now I am getting the below errors:

CODIN0520E The /root/BigFix_license_1756395073752/masthead.afxm file does not exist.
CODIN0520E The /root/BigFix_license_1756395073752/license.pvk file does not exist.

Per the docs these are supposed to be created during the install. How do I get these created for an offline install? 

Thanks

Sorry, the previous one got screwed up, here is the working one:
https://www.ibm.com/support/pages/generating-license-authorization-file-hcl-bigfix-server-used-license-metric-tool

There has been some changes in the generation of License Authorization file process (switchover to new site).
Following is a technote with link for BigFix license generation:
https://www.ibm.com/support/pages/generating-license-authirization-file-hcl-bigfix-server-used-license-metric-tool

Indeed, it looks like that HCL added some filtering to those License authorization params.
Will let you know as soon as I get some insight into this,

ILMT Team - Is this still going on? I am unable to generate the License Authorization file neither via the https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html#:~:text=Generating%20a%20BigFix%20license%20authorization%20file%20for%20ILMT&text=Before%20you%20can%20download%20License,installer%20from%20the%20BigFix%20Console nor via the workarounds shared within this post.

Can someone help with the resolution? One more thing i observed was - If i use my personal email, it let me generate the license file but not with my organization account. Also, the Flexnet link works if you paste the link with default values - ILMT OPs user and not when you replace the information with your information. 

Thank you Oktawian,

The Flexnet workaround works. I am able to genrate the license.

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

Previous post didn't appear to go thru so I will try again.

This link works to create the license file: https://www.ibm.com/support/pages/generating-license-authorization-file-hcl-bigfix-server-used-license-metric-tool

The license file along with "export tlm_debug_online_installation=false" allowed me to get another step further with the All-In-One install. Now I am getting the below errors:

CODIN0520E The /root/BigFix_license_1756395073752/masthead.afxm file does not exist.
CODIN0520E The /root/BigFix_license_1756395073752/license.pvk file does not exist.

Per the docs these are supposed to be created during the install. How do I get these created for an offline install? 

Thanks

Sorry, the previous one got screwed up, here is the working one:
https://www.ibm.com/support/pages/generating-license-authorization-file-hcl-bigfix-server-used-license-metric-tool

There has been some changes in the generation of License Authorization file process (switchover to new site).
Following is a technote with link for BigFix license generation:
https://www.ibm.com/support/pages/generating-license-authirization-file-hcl-bigfix-server-used-license-metric-tool

Indeed, it looks like that HCL added some filtering to those License authorization params.
Will let you know as soon as I get some insight into this,

ILMT Team - Is this still going on? I am unable to generate the License Authorization file neither via the https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html#:~:text=Generating%20a%20BigFix%20license%20authorization%20file%20for%20ILMT&text=Before%20you%20can%20download%20License,installer%20from%20the%20BigFix%20Console nor via the workarounds shared within this post.

Can someone help with the resolution? One more thing i observed was - If i use my personal email, it let me generate the license file but not with my organization account. Also, the Flexnet link works if you paste the link with default values - ILMT OPs user and not when you replace the information with your information. 

Thank you Oktawian,

The Flexnet workaround works. I am able to genrate the license.

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?

I used the link you provided originally which only creates one file, LicenseAuthorization_160003211.BESLicenseAuthorization. There is no license.pvk or masthead.afxm created. I followed the link you provided and used the generate_license.sh but that also doesn't work, regardless of computer run on, as it still requires online access and fails just like it does during the install on the server.

Previous post didn't appear to go thru so I will try again.

This link works to create the license file: https://www.ibm.com/support/pages/generating-license-authorization-file-hcl-bigfix-server-used-license-metric-tool

The license file along with "export tlm_debug_online_installation=false" allowed me to get another step further with the All-In-One install. Now I am getting the below errors:

CODIN0520E The /root/BigFix_license_1756395073752/masthead.afxm file does not exist.
CODIN0520E The /root/BigFix_license_1756395073752/license.pvk file does not exist.

Per the docs these are supposed to be created during the install. How do I get these created for an offline install? 

Thanks

Sorry, the previous one got screwed up, here is the working one:
https://www.ibm.com/support/pages/generating-license-authorization-file-hcl-bigfix-server-used-license-metric-tool

There has been some changes in the generation of License Authorization file process (switchover to new site).
Following is a technote with link for BigFix license generation:
https://www.ibm.com/support/pages/generating-license-authirization-file-hcl-bigfix-server-used-license-metric-tool

Indeed, it looks like that HCL added some filtering to those License authorization params.
Will let you know as soon as I get some insight into this,

ILMT Team - Is this still going on? I am unable to generate the License Authorization file neither via the https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html#:~:text=Generating%20a%20BigFix%20license%20authorization%20file%20for%20ILMT&text=Before%20you%20can%20download%20License,installer%20from%20the%20BigFix%20Console nor via the workarounds shared within this post.

Can someone help with the resolution? One more thing i observed was - If i use my personal email, it let me generate the license file but not with my organization account. Also, the Flexnet link works if you paste the link with default values - ILMT OPs user and not when you replace the information with your information. 

Thank you Oktawian,

The Flexnet workaround works. I am able to genrate the license.

Hi,

The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.

Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html

- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=

Hello.

Any updates on this one? Im also struggeling with the same issue.

Still getting:  "An error has occured. Try again later"  when pushing the button.

Regards

Tommy Basnes

Hello,

there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)

it is showing "An error occured, try again later" for couple of hours now.

Any workaround, or shall I keep trying ?