What product/components do you use and which version/fix level are you on?

WM 10.7

Is your question related to the free trial, or to a production (customer) instance?

Production

What are you trying to achieve? Please describe it in detail.

Hi, I am trying to export an asset which is the ScheduleAction using this service: wm.mft.admin:exportData but getting this error: An internal error has occurred while executing the service. Contact your System Administrator.
Please note that I am able to export VFS successfully.

Do you get any error messages? Please provide a full error message screenshot and log file.

https://higherlogicdownload.s3.amazonaws.com/IMWUC/webMethods/Files/1663f82b4b5db7d30c3e6cb9927debb0533c7345.png 1.5x, https://higherlogicdownload.s3.amazonaws.com/IMWUC/webMethods/Files/1663f82b4b5db7d30c3e6cb9927debb0533c7345.png 2x" data-dominant-color="F7F6EA">

image750×172 17.7 KB

2023-02-06 06:43:06,461 ERROR [com.softwareag.mft.asset                ][0000] - {0}
java.lang.reflect.InvocationTargetException: null
at sun.reflect.GeneratedMethodAccessor697.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_332]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_332]
at com.softwareag.mft.assets.XmlHelper.getXmlFromBin(XmlHelper.java:545) ~[com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.assets.XmlHelper.encodeServiceInputData(XmlHelper.java:460) ~[com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.assets.XmlHelper.encodeServiceInputData(XmlHelper.java:304) ~[com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.assets.XmlHelper.objectToDocument(XmlHelper.java:78) ~[com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.assets.AssetUtil.dataToXml(AssetUtil.java:99) ~[com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.assets.AssetUtil.writeToFile(AssetUtil.java:137) ~[com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.server.services.impl.AssetManager.exportAssets(AssetManager.java:55) [com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.proxy.AssetManagerProxy.exportAssets(AssetManagerProxy.java:29) [com.softwareag.mft.proxy_10.7.0.0012-0766.jar:?]
at wm.mft.adminimpl.exportData(adminimpl.java:648) [?:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_332]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_332]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_332]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_332]
at com.wm.app.b2b.server.JavaService.baseInvoke(JavaService.java:404) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.InvokeManager.process(InvokeManager.java:759) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.util.tspace.ReservationProcessor.process(ReservationProcessor.java:39) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.StatisticsProcessor.process(StatisticsProcessor.java:53) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.ServiceCompletionImpl.process(ServiceCompletionImpl.java:243) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.ValidateProcessor.process(ValidateProcessor.java:49) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.PipelineProcessor.process(PipelineProcessor.java:171) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.ACLManager.process(ACLManager.java:359) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.DispatchProcessor.process(DispatchProcessor.java:33) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.AuditLogManager.process(AuditLogManager.java:398) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:629) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:434) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:392) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:260) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.comm.DefaultServerRequestHandler.handleMessage(DefaultServerRequestHandler.java:119) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.HTTPMessageHandler.process(HTTPMessageHandler.java:156) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.HTTPDispatch.handleRequest(HTTPDispatch.java:218) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.Dispatch.run(Dispatch.java:391) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.util.pool.PooledThread.run(PooledThread.java:127) [wm-isclient.jar:1.0.3]
at java.lang.Thread.run(Thread.java:750) [?:1.8.0_332]
Caused by: java.lang.NullPointerException
2023-02-06 06:43:06,463 ERROR [com.softwareag.mft.asset                ][9999] - An internal error has occurred while executing the service. Contact your System Administrator.
com.softwareag.mft.exception.MFTServiceException: An internal error has occurred while executing the service. Contact your System Administrator.
at com.softwareag.mft.util.ErrorHandler.handleException(ErrorHandler.java:124) [com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.util.ErrorHandler.handleException(ErrorHandler.java:58) [com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.util.ErrorHandler.handleException(ErrorHandler.java:38) [com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.server.services.impl.AssetManager.exportAssets(AssetManager.java:58) [com.softwareag.mft.server_10.7.0.0012-0766.jar:?]
at com.softwareag.mft.proxy.AssetManagerProxy.exportAssets(AssetManagerProxy.java:29) [com.softwareag.mft.proxy_10.7.0.0012-0766.jar:?]
at wm.mft.adminimpl.exportData(adminimpl.java:648) [?:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_332]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_332]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_332]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_332]
at com.wm.app.b2b.server.JavaService.baseInvoke(JavaService.java:404) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.InvokeManager.process(InvokeManager.java:759) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.util.tspace.ReservationProcessor.process(ReservationProcessor.java:39) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.StatisticsProcessor.process(StatisticsProcessor.java:53) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.ServiceCompletionImpl.process(ServiceCompletionImpl.java:243) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.ValidateProcessor.process(ValidateProcessor.java:49) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.PipelineProcessor.process(PipelineProcessor.java:171) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.ACLManager.process(ACLManager.java:359) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.DispatchProcessor.process(DispatchProcessor.java:33) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.AuditLogManager.process(AuditLogManager.java:398) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:629) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:434) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:392) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:260) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.comm.DefaultServerRequestHandler.handleMessage(DefaultServerRequestHandler.java:119) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.HTTPMessageHandler.process(HTTPMessageHandler.java:156) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.HTTPDispatch.handleRequest(HTTPDispatch.java:218) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.app.b2b.server.Dispatch.run(Dispatch.java:391) [wm-isserver.jar:10.7.0.0000-0196]
at com.wm.util.pool.PooledThread.run(PooledThread.java:127) [wm-isclient.jar:1.0.3]
at java.lang.Thread.run(Thread.java:750) [?:1.8.0_332]

Have you installed all the latest fixes for the products and systems you are using?

I found a similar cases where this same exception was caused by the scheduleAction being misconfigured. In one instance, it had 2 error actions, in another the schedukeAction was Run Once with a date in the past. So, I advise checking the scheduleAction itself and verifying the configuration.

If the configuration is fine, this issue needs to be investigated further. You may please raise an issue.

Thanks,
Bhaskar