They will provide phone/web assistance for 6.1 and the 4.6 adapter. They just won’t create any new fix if that’s what ends up being needed. Are there service packs or fix packs available for either that might address the problem?
Were there any exceptions/errors in the log file leading up to the JVM crash?
We’ll need more information about the adapter configuration, how things are configured for handling the IDoc, etc. If the crash is repeatable you might put debugLog steps in to figure out exactly where the crash occurs.
#Integration-Server-and-ESB#Adapters-and-E-Standards#webMethods