Automatic Visibility/Observability

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  • 1.  Instana backend installation

    Posted Tue October 03, 2023 09:33 AM

    Dear Team,

    I am trying to install Instana backend in Onprem but I am getting the below issue.

    failed init for (kafka-ingress): kafka server: Request exceeded the user-specified time limit in the request

    Please find the attached Screenshot for your reference.

    Thanks in advance.

    failed init for (kafka-ingress): kafka server: Request exceeded the user-specified time limit in the request


    ------------------------------
    Charanraj Aruvoori
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  • 2.  RE: Instana backend installation

    Posted Wed October 04, 2023 04:23 AM

    Please try to use the repair command
    "instana repair" and try to init new data 



    ------------------------------
    saroch kamjikong
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  • 3.  RE: Instana backend installation

    Posted Thu October 05, 2023 01:48 AM

    Hi Saroch,

    Thanks for the suggestion. I have tried with the command instana repair, but its showing the below error.

    Please find the attached Screenshot for your reference and please suggest us.

    Thanks in advance.

     



    ------------------------------
    Charanraj Aruvoori
    ------------------------------



  • 4.  RE: Instana backend installation

    Posted Thu October 05, 2023 01:58 AM

    try with this command

    instana init --force -f settings.hcl

    * this command will delete all please carefull



    ------------------------------
    saroch kamjikong
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  • 5.  RE: Instana backend installation

    Posted Thu October 05, 2023 02:07 AM

    Hi Saroch, 

    I have tried with the below command which you have mentioned below,

    Please find the attached SS for reference.



    ------------------------------
    Charanraj Aruvoori
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  • 6.  RE: Instana backend installation

    Posted Thu October 05, 2023 02:12 AM

    can you try "instana init --force " it should create new setting.hcl 



    ------------------------------
    saroch kamjikong
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  • 7.  RE: Instana backend installation

    Posted Thu October 05, 2023 02:52 AM

    Hi saroch,

    Thanks for the continuous support. We have tried and followed all the steps that you mentioned earlier but we are getting the same kafka issue.

    Could you please suggest a solution.

    failed init for (kafka-ingress): kafka server: Request exceeded the user-specified time limit in the request

    Thanks in advance



    ------------------------------
    Charanraj Aruvoori
    ------------------------------



  • 8.  RE: Instana backend installation

    Posted Mon October 16, 2023 01:41 PM

    hi charanraj,

    did you solve the issue about instana backend installation error ?

    if you did it , please tell me what to do cause i had the same issue with same message (

    failed init for (kafka-ingress): kafka server: Request exceeded the user-specified time limit in the request

    )

    thanks



    ------------------------------
    mokhtar genena
    ------------------------------



  • 9.  RE: Instana backend installation

    Posted Tue October 17, 2023 11:40 AM
    Edited by System Test Fri May 24, 2024 11:50 AM

    Hi all,

    the mentioned failure here means Kafka (one of Instana's datastores) fails to come up. That can happen due to a lot of different things, including slow disks. As I understand this is for self-learning, I would ask you to try from scratch with the latest released version. 

    If the issue persists. Please follow the troubleshooting section https://www.ibm.com/docs/en/instana-observability/current?topic=installer-troubleshooting to get logs. If you check the Kafka logs and other logs yourself for errors, you will know more.

    Feel also free to reach out to our support team https://www.ibm.com/mysupport/s/?language=en_US which can help you navigate the logs.

    Best



    ------------------------------
    Hubert Hesse
    Senior Product Manager @Instana
    Self-Hosting
    ------------------------------